Usha Rajappa

Senior Test Engineer , Mobile Premier League (MPL), Bengaluru

• Translated product requirements into clear test cases and scenarios, ensuring complete feature coverage.
• Executed manual testing across web and mobile platforms, identifying critical bugs, regressions, and usability issues.
• Documented and reported detailed defects with step-by-step reproducibility using JIRA/TestRail.
• Performed smoke, regression, exploratory, and sanity testing, ensuring stable releases across sprints.
• Collaborated with developers, designers, and product managers to suggest usability improvements and feature enhancements.
• Participated in sprint planning and review meetings, providing QA insights on risk areas and test coverage.
• Maintained and updated test documentation and knowledge base in Confluence as features evolved.

Key Achievements:

• Reduced regression cycle time by 20% through improved test case structuring.
• Identified high-impact defects pre-release that prevented potential user escalations.

• I worked on the U.S. launch team for the client's project.
  Understanding the requirements by going through the Functional Requirement Specification document.
• Created and executed manual test cases for multiple web/mobile projects, ensuring alignment with requirements.
• Logged and tracked bugs in JIRA with clear steps, expected vs. actual results, and severity classification.
• Conducted cross-browser and cross-device testing to validate responsive design and performance.
• Collaborated with the dev team to verify bug fixes and retests, reducing turnaround time.
• Contributed to exploratory testing sessions, identifying edge cases and hidden defects.

Excellent Written Communication: Demonstrated ability to provide top-notch customer support through well-crafted emails and chat responses.
Strong attention to detail and empathy in written interactions.
• Problem solving Skills: Proven track record of effectively resolving customer inquiries and issues in a timely and efficient manner.
Skilled in troubleshooting and finding creative solutions.
• Customer Satisfaction Focus: A customer centric approach with a commitment to delivering exceptional service. Consistently achieving high customer satisfaction scores and feedback.
• Adaptability: Ability to handle a dynamic work environment and adapt to changing customer needs and priorities. Flexibility in managing multiple chat conversations or email threads simultaneously.
• Team Collaboration: Strong team player, collaborating with colleagues and crossHfunctional teams to share knowledge, resolve complex issues, and contribute to a positive work environment.