Usha Rani
Business Development Manager
Bangalore,Karnataka
Summary
§ A seasoned professional with 19 years of extensive experience in Healthcare & Legal Industry.
§ Presently employed with Datascribe Technologies , an USA headquartered, at Bangalore as Business Development Manager (Virtual Assistance).
§ An effective communicator with excellent relationship building and interpersonal skills.
§ Good analytical, problem solving and organizational abilities.
§ Possess proactive attitude, capability to think in and out of the box. Excellent interpersonal, communication and organizational skill.
§ Proficient in various CRMs.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Datascribe Technologies Inc.,
Bangalore, India
06.2023 - Current
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Implemented systems and procedures to increase sales.
- Represented company and promoted products at conferences remotely.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Kept meticulous client notes and updated account information in company databases.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Legal Assistant
Datascribe Technologies Inc.,
Bangalore, India
04.2018 - 05.2023
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Wrote and filed pleadings with respective courts on schedule to maximize case success.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Contributed to development of winning litigation strategies through careful review of relevant statutes, case law, regulations, and other authoritative sources.
- Communicated pertinent information to clients via phone, email, and mail.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Revised and finalized letters, briefs, and memos.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for legal team.
- Gathered key information during initial client intake interviews that contributed significantly to formulation of effective legal arguments.
- Provided valuable training and support to junior staff members as needed, fostering collaborative work culture that promoted professional growth for all team members.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Collaborated with attorneys to develop strategies for each case.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Researched statutes, decisions, legal articles, and codes.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Collaborated effectively with multi-disciplinary teams to tackle complex cases, fostering a positive work environment that promoted success.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Organized documents to manage paper and electronic filing systems of clients.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Created spreadsheets to track client progress and document billable hours.
- Contacted clients to schedule appointments and discuss progress of cases.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Operations Team Manager
British Orient Infotel Pvt., Ltd.,
Bangalore, India
09.2012 - 02.2018
- Managed key projects from inception to completion, delivering results on time.
- Fostered open lines of communication between team members, promoting a collaborative environment that drove collective success.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
Medical Transcriptionist
Heartland
Bangalore, India
04.2004 - 11.2004
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Assisted in streamlining the transcription process by suggesting improvements to the workflow and technology used.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
Education
Bachelor of Commerce - Financial Accounting
04.2001 -
Skills
Client Consultations
Rapport and relationship building
Task Prioritization
CRM Management
Key decision making
Customer Service
Verbal and written communication
Staff Supervision
Process Improvement
Quality Control
Goal Setting
Continuous Improvement
Team Recruiting and Onboarding
Client Consultations
Timeline
Business Development Manager - Datascribe Technologies Inc.,
06.2023 - Current
Legal Assistant - Datascribe Technologies Inc.,
04.2018 - 05.2023
Operations Team Manager - British Orient Infotel Pvt., Ltd.,
09.2012 - 02.2018
Medical Transcriptionist - Heartland
04.2004 - 11.2004
Bangalore University, Karnataka - Bachelor of Commerce, Financial Accounting
04.2001 -