Usha S.

• Reached out to customers about overdue invoices and payment status.
• Checked accounts receivable records for billing errors and missing payments.
• Entered collection notes into customer account systems and spreadsheets.
• Worked with billing, sales, and customer service teams to settle payment disputes.
• Prepared collection emails and follow-up letters for overdue accounts.
• Posted customer payments and applied matches to open invoices.
• Shared collection questions and concerns with other departments across organization.

• Supported supply chain activities through inventory tracking and order status updates.

• Checked purchase orders and shipment paperwork for accuracy.

• Worked with procurement, logistics, and warehouse teams on daily priorities.

• Entered supply chain information into ERP systems and spreadsheets.

• Helped research pricing and terms for suppliers, vendors, and freight providers.

• Managed routine business tasks to support internal and external customer needs.

• Prepared reports reviewing transport costs for each shipment.

• Helped develop methods for tracking supplier performance, including lead times and order fill accuracy.

• Reviewed customer orders and payment records for order to cash operations.
• Updated master data for customer accounts, terms, and billing profiles.
• Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
• Interacted with internal teams like Accounts Receivable and Credit Control for efficient collection of receivables.
• Reconciled invoices, cash applications, and account balances across finance systems.

• Responded to customer inquiries about order status, schedules, and account updates.
• Maintained accurate documentation for orders, returns, and shipment confirmations.
• Supported employer order management team with daily processing and administrative tasks.
• Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
• Managed order entries in ERP and updated customer records for order management workflows.
• Reviewed purchase orders and corrected discrepancies in billing and product codes.
• Tracked open orders and followed up on backorders and delivery changes.
• Verified order details, pricing, and inventory availability before processing shipments.
• Coordinated with sales, warehouse, and customer service to resolve order issues.
• Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
• Reviewed customer orders for accuracy and completeness prior to processing.
• Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
• Analyzed customer feedback to identify areas of improvement in the ordering process.
• Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
• Created invoices for customers upon completion of their orders.

• Drafted email marketing content for customer outreach and internal review.
• Managed order entries in ERP and updated customer records for order management workflows.
• Coordinated with sales, warehouse, and customer service to resolve order issues.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Exceeded customer satisfaction by finding creative solutions to problems.