Hi, I’m
usha S
Coimbatore,Tamil Nadu
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
years of professional experience
15
years of post-secondary education
Work History
SauersQueensland
Administrative Assistant
05.2020 - Current
Job overview
- Being employed as an administrative officer at Sauers approximately a period of three years in the department of payables and receivables
- Followed up on invoice receivables, tracked client payments due, and immediately contacted clients with past due payments.
- Reconciled vendor statements and dealt with any payment disputes or discrepancies
- Supervised the processing of invoices, purchase orders, credit notes, and payment activities.
- Customer service, procuring to pay, e-commerce, as well as product management Sorted and distribute office mail and recorded incoming shipments for corporate records.
- Recorded payments that were received through various platforms, such as EFT, Stripe, PayPal, CC, etc., and kept track of return authorities and credit notes.
•In charge of overseeing the entire procurement process. creating purchase orders, ordering from suppliers, monitoring ETAs, and tracking information. - Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- During month-end activities, Xero accounting software was used to maintain supplier statements, cross-check invoices with them using spreadsheets, and make arrangements and approvals for bills owed to suppliers.
•Performed quality customer services such as quote creation, invoice production, sample arrangement, advising customers of ETAs and proposing perfect alternatives, and tracking details. - Handling communications from customers and suppliers and executing the appropriate procedures on time
- Executed record filing system to improve document organization and management.
- Maintaining product improvements in an ecommerce site, such as updating product descriptions, specifications, colour mapping, sizing features, and adding Related items to product pages to enhance sales.
- Any difficulties should be escalated to the Team Lead or a Subject Matter Expert as soon as possible.
- Maintain open lines of communication with everyone involved in risk management activities, tasks, and output quality.
- Examining the accounting impact in suppliers' books
- Auditing and releasing payment invoices owed to suppliers.
- Managed the accurate and timely processing of all PO and Non-PO invoices, as well as scrutinised the papers to ensure finance policies were followed before processing.
- Payment Processing- Releasing payments, email processing, refunds, rejections, and accrual report audit and month-end activities.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Bhargava DesignsTiruppur
Sales Executive
03.2014 - 03.2019
Job overview
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
Bharathiyar UniversityCoimbatore
MBA from International Business
05.2011 - Current
TKCWTiruppur
BBM from Business Management
06.2005 - 05.2008
Skills
Countries of Experience: American & Australian Clients
Tools & Applications: MS Office, Xero ,NOP Commerce, Help Desk, Trello, Zoho
Industry Experience : Sales & Marketing,Manufacturing & Finance
Outside My Work: Listening Music, Travelling ,Love to learn new things & gain knowledge
Spreadsheet management
Time management
Legal administrative support
Filing and data archiving
Quality assurance
Bookkeeping
Marketing
Employee timesheet processing
Payroll and budgeting
Administrative support
Documentation and reporting
Workflow planning
Customer and client relations
Business administration
Timeline
Administrative Assistant
Sauers
05.2020 - Current
Sales Executive
Bhargava Designs
03.2014 - 03.2019
Bharathiyar University
MBA from International Business
05.2011 - Current
TKCW
BBM from Business Management
06.2005 - 05.2008