Usha Shankar
Bangalore
Summary
Seeking a challenging position with opportunities in an environment, where I can grow along with the organization with great responsibility..
Overview
18
18
years of professional experience
Work History
Branch Operation and Customer Service Manager
Cholamandalam Investment & Finance Company
03.2025 - Current
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.Loan Approval: Coordinate with manager for timely and accurate loan approvals via email
- Loan Disbursement: Facilitate smooth transactions by sending disbursement emails to the CPC team.
- Audit Query Resolution: Provide clear and concise responses to resolve audit queries and ensure compliance
Branch Operation Manager
RADIAN FINSERV PVT LTD
06.2023 - 02.2025
- Loan Approval: Coordinate with manager for timely and accurate loan approvals via email
- Loan Disbursement: Facilitate smooth transactions by sending disbursement emails to the CPC team.
- Audit Query Resolution: Provide clear and concise responses to resolve audit queries and ensure compliance
- Creditworthiness Assessment: Analyze CIBIL reports for various loan types, including: 1) Home Loans 2) Gold Loans 3) Business Loans
Senior Officer (Branch Operations) - Teller
FINCARE SMALL FINANCE BANK
07.2022 - 05.2023
- Holding Walt Keys and Responsibilities
- Handling office Administration, Cash and Cheque transactions
- Handling Branch help desk and customers quarries
- Appraising the gold and Valuation of Gold
- Co-ordinating with company Auditors
- Handling customer's queries
Assistant Branch Manager
SML FINANCE
10.2021 - 06.2022
- Holding Walt Keys and Responsibilities
- Preparing daily MIS and collection reports
- Coordinating with company Auditors, auction Co-orienting and Solving Auditing queries
- Handling customer's quires and payment collections, Maintaining KYC Documents
- Giving training to new joiners about software and company rules and regulations
Customer Service Manager
UNIMONI FINANCIAL SERVICES LTD
11.2018 - 09.2021
- Holding Walt Keys and Responsibilities
- Valuation Gold and Appraising the Gold
- Forex Stock Maintenance
- Handling Cash transactions and Forex Transactions
TEAM LEADER
OM SAI RAM RECOVERY AGENCY.
10.2015 - 10.2018
- Managed a revolving monthly caseload to establish contact and pursue collection of Customers pending credit cards payments
- Initiated customer negotiations for credit card recovery through phone and mail contact
- Negotiated settlements or monthly payment allowances to specific customers
- Checking office daily attendance register, Maintaining and keeping records of all account books and petty cash and preparing Vouchers
Customer care service and Joint Custodian
MUTHOOT FINCORP LTD
02.2014 - 10.2015
- Holding Walt Keys and Responsibilities
- Valuation Gold and appraising the Gold
- Handling Cash and Stock maintenance
- Co-ordinating with company Auditors
- Maintaining KYC Documents
- Handling customer's quires and payment collections
- Preparing daily MIS and collection reports
- Giving training to new joiners about software and company rules and regulations
- Worked as auction Co-orienting and Solving Auditing queries
- Auction recoveries and follow-up and Customer calling for interest collections
TEAM LEADER
SEVENHILLS GROUPS
08.2007 - 12.2013
- Handling Team Driving to achieve the targets and goals
- Managed a revolving monthly caseload to establish contact and pursue collection of Customers pending credit cards payments
- Initiated customer negotiations for credit card recovery through phone and mail contact
- Negotiated settlements or monthly payment allowances to specific customers
- Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, and through the questioning of neighbors
- Checking office daily attendance register, Maintaining and keeping records of all account books and petty cash and preparing Vouchers
Education
Bachelor of Commerce -
01.2007
Skills
- DRA Exam
- MS Office
- Typing skills in English
- Typing skills in Kannada
Training
- Gold Appraisal Training
- Gold Valuation
Timeline
Branch Operation and Customer Service Manager
Cholamandalam Investment & Finance Company
03.2025 - Current
Branch Operation Manager
RADIAN FINSERV PVT LTD
06.2023 - 02.2025
Senior Officer (Branch Operations) - Teller
FINCARE SMALL FINANCE BANK
07.2022 - 05.2023
Assistant Branch Manager
SML FINANCE
10.2021 - 06.2022
Customer Service Manager
UNIMONI FINANCIAL SERVICES LTD
11.2018 - 09.2021
TEAM LEADER
OM SAI RAM RECOVERY AGENCY.
10.2015 - 10.2018
Customer care service and Joint Custodian
MUTHOOT FINCORP LTD
02.2014 - 10.2015
TEAM LEADER
SEVENHILLS GROUPS
08.2007 - 12.2013
Bachelor of Commerce -
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