USHA VIJAYAN
Chennai, Tamil Nadu
Summary
Results-driven Commercial Executive known for high productivity and efficient task completion. Possess key skills in market analysis, strategic planning, and customer relationship management. Excel in negotiation, communication, and leadership to achieve business objectives. Committed to leveraging these abilities for successful commercial strategies and team advancement.
Overview
12
12
years of professional experience
Work History
Commercial Executive
EMPIRE SMART FREIGHT LLC
Dubai
02.2024 - 06.2024
- Responsible for day-to-day tasks associated with Open Tonnage, Trading and freight management.
- Understood the shipping needs, including the type and volume of cargo, delivery timeline, budget, and any other relevant details.
- Skilled in negotiating deals with Ship Owners or Charterers, involving determining the terms of the deal, including the rate, voyage duration, and other relevant details.
- prepared and reviewed all necessary shipping documents, including fixture recaps.
- stayed up-to-date with industry developments and changes in shipping regulations, as well as market trends and conditions.
- Built and maintained strong relationships with Ship Owners, Charterers, and other key stakeholders in the shipping industry.
- Provided ongoing support to clients, addressing any issues that may arise during the shipping transaction and ensuring the smooth and efficient operation of the deal
- Proven work experience in Dry bulk carriers.
- Familiarized with shipping documentation, bills of lading, customs clearance, and cargo handling.
- Knowledge of the international shipping market and regulations.
- Able to work under pressure and operate independently.
- Ensured close coordination with the operations team.
- Willingness to travel and participate in client social gatherings.
- Attended Break Bulk Events in Dubai and attend IMNI Event at Muscat
Senior Process Associate - Key Clients
DHL Global Forwarding
Chennai
03.2019 - 01.2024
- Spearheaded project coordination and developed Standard Operating Procedures (SOPs)
- Trained new team members, enhancing operational efficiency, and ensured customer satisfaction
- Coordinated with shipping lines for space allocation and managed carrier release processes with precision
- Periodically monitored the SOPs to make sure the team adhered to them and maintained service continuity
- Addressed inquiries across various business segments, ensuring comprehensive support
- Oversaw the domestic deliveries for over 12 Station's import consolidation projects in German
- Regular tracking of container shipments, optimizing vessel routing and keep client updated with the status
- Coordinated with local vendors for transport bookings, streamlining logistics operations
- Supervised Container Freight Station (CFS) unloading processes, maintaining safety and compliance
- Cargo-wise system updated with the shipment details for accurate backend process and customer visibility
- Ensured accurate cost and revenue updated as per client contract in cargo-wise for smooth billing process
- Ensured country regulations are followed for all the import and export shipments of key clients assigned
- Maintained healthy relationship with internal and external stakeholders for smooth operational flow
- Ensured weekly reports are sent to customer and reporting manager for on-going shipments and any significant issues are escalated
- Regular meeting with client and internal stake holders to ensure service quality
Analyst
Accenture
Chennai
12.2016 - 03.2019
- Conducted meticulous quality assurance to ensure accuracy prior to report distribution
- Diligently updated systems with pertinent data for record accuracy and integrity
- Produced and disseminated daily reports, maintaining consistent information flow
- Offered robust floor support to peers, enhancing team efficiency and problem-solving
- Achieved 100% on-time delivery of Service Level Agreements (SLAs), demonstrating reliability
- Engaged in frequent calibration sessions with Team Leaders and Clients to align on objectives and standards
Analyst
Wipro
Chennai
12.2014 - 02.2016
- Collection and analysis of all necessary information about the client
- Name and address verification against two or more primary sources and the electoral role
- The expected profile of the relationship including product usage, volume, turnover and any international dimension to the customer's activities
- Creation of an expectation of client's transactional behavior
- Identifying and verifying them appropriately and obtaining the relevant sign off before allowing the account to be opened
- Handled International Personal Banking Operations which includes: Account Opening, Issue of Cards and cheque books
- Providing third party authority
Associate
Maersk Global Service Centre
Chennai
03.2012 - 08.2012
- Diligently verified customer details against customs documents to ensure compliance and accuracy
- Efficiently generated and distributed over 150 master bills daily to clients, demonstrating exceptional organizational skills and productivity
Education
MBA -
Meenakshi college of engineering Anna university
Chennai05.2014
B.com -
SSS Jain College Of Women Madras University
Chennai05.2011
Skills
- Communication
- Teamwork
- Problem Solving
- Adaptability
- Time Management
- Leadership
- New Business Development
Personal Information
- Date of Birth: 10/04/1990
- Gender: Female
- Nationality: Indian
Languages
- English
- Tamil
Hobbies and Interests
- Cooking: Passionate about exploring and creating traditional foods from various cultures.
- Reading Books: Selective reader
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Commercial Executive
EMPIRE SMART FREIGHT LLC
02.2024 - 06.2024
Senior Process Associate - Key Clients
DHL Global Forwarding
03.2019 - 01.2024
Analyst
Accenture
12.2016 - 03.2019
Analyst
Wipro
12.2014 - 02.2016
Associate
Maersk Global Service Centre
03.2012 - 08.2012
MBA -
Meenakshi college of engineering Anna university
B.com -
SSS Jain College Of Women Madras University
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