Usha Vinay Kumar

• Leading Service Delivery Teams: Supervised and managed service delivery teams consisting of 50 reports, including 5 Assistant Managers reporting directly, and the remainder as indirect reports.
• Immigration Operations Delivery: Managed efficient immigration operations across various geographies such as the Nordics, France, Italy, and Hungary.
  Primary Point of Contact: Served as the primary point of contact for the globally coordinating office of strategic G360 accounts from Sweden, Italy, and Hungary.
• Work Transition and Margin Improvement: Responsible for transitioning work from EY country teams to increase penetration, resulting in a positive impact on engagement margins.
• Client Onboarding: Partnered with EY country teams to onboard newly won clients to EY, managing the end-to-end transition process.
• Compliance Workshops: Planned and led country compliance workshops with EY country teams to ensure effective transitions.
  Budget Monitoring: Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Operational Performance Reporting: Created monthly reports for senior management summarizing operational performance metrics.
• Budgeting and Forecasting: Managed annual budgeting and forecasting processes, optimizing resource allocation.
• Strategic Planning: Developed and implemented strategic plans to achieve company objectives.
• Business Opportunities: Identified business opportunities from onshore immigration offices and onboarded them to shared service centers of GDS.
• Stakeholder Collaboration: Worked closely with onshore stakeholders (Partners and Executive Directors) to plan yearly transition targets, focusing on GDS penetration in both compliance work and GCO work.
• Process Design: Designed processes for newly onboarded corporate clients.
• Automation Projects: Served as the main contact for automation projects, including the Agility Project on immigration compliance work.
• Talent Acquisition and Resourcing: Actively participated in the EMEIA GI team's talent acquisition and was responsible for EMEIA resourcing from staff to Manager level.
  
  Key Initiatives
  Integrated Mobility Project: Enhanced integration and collaboration across regions.
  EMEIA GI Transformation: Led transformative initiatives to improve operations.
  EYMP Workflows for Country-Specific Immigration: Worked with the tech team to develop EY's mobility tool by designing workflows for various country process.
  Agility and BOT Automations: Implemented automation solutions to streamline operations.
  Business Intelligence Reports: Worked with tech team to design detailed reports to drive business insights and decision-making.

EYMP Workflow Testing: Served as the point of contact for testing workflows designed for EYMP in multiple countries.

Global Immigration Operations for the EMEIA region:

• Managing a team of 20 members across multiple client accounts, including Associates, Senior Associates, and Team Leads.
• Serving as a Global Coordinator for a key high-volume account in the EMEIA region, involving client management, coordination with other EY country teams, robust process governance, client reporting, and escalation management.
• Possessing end-to-end business process knowledge and implementing changes as per dynamic process requirements. Collaborating closely with country offices (Global EY offices) to enhance process stability and drive operational efficiency.
• Acting as a subject matter expert for process setup and implementation following the Global Coordinating Office (GCO) model processes.
• Serving as the primary point of contact for EMEIA stakeholders to resolve operational issues and provide comprehensive reporting.
• Initiating the Integrated Service Initiation project for tax and immigration accounts—a pivotal initiative that significantly enhanced client experience and process efficiency.

Assignment Services:

• Managed a team of 9 members, overseeing operations for the Assignment Services practice serving clients from Australia, Finland, the United Kingdom, the United States, and the Netherlands.
• Independently handled escalations to prompt resolution.
• Provided comprehensive support including salary refresh, invoicing of relocation bills, production of assignment contracts, cost estimates, and Mercer data management into EY's internal web-based assignment service tool.
• Conducted interviews for staff-level candidates.
• Organized orientation programs for newly hired employees, focusing on the Assignment Services process.

• Responsible to manage e-filing process for various accounts under US- PAS (People Advisory Services) Tax practice
• Responsible to carry out daily tasks in terms of reviews of e-filing forms in the tool and file the return, maintain quality scores for each tax return filling
• Provided work status to Team Lead and Manager and effectively distributed work within associates to meet the deadline
• Handled escalation with Team lead's assistance
• Deliver e-filing status report for country teams and GDS Management
• Responsible for documentation of all the process and refresh the documents during process updates/changes
• Conducted multiple refresher session during US tax season
• Shared process improvement ideas which helped in automating of sub activities in the process.

• Responsible to prepare/draft deliverables with respect to Assignment initiation and repatriation
• Handled the requests which are allotted by Senior Associates
• Ensured to deliver error free work consistently within agreed timeline
• Shared process improvement ideas and suggestions
• Participated in Quality and Risk Management sessions
• Helped Senior Associates/Team Leads to do Root Cause Analysis on escalation matters.