Usha Kiran Royala

Oracle Fusion Sr.Techno Functional Lead Oct 2024 to Current

Client: Cummins, Inc. Columbus, IN.

• Lead and prioritize daily support workloads across Order Management, ensuring rapid triage and resolution of orchestration failures, fulfillment issues, ATP/scheduling errors, and downstream billing impacts.
• Oversee team performance and provide direction on complex OM scenarios such as DOO task failures, sourcing rule conflicts, shipping exceptions, and order line/fulfillment line discrepancies.
• Mentor and coach junior analysts on Fusion OM flows, troubleshooting techniques, orchestration rule logic, and best practices for O2C stability.
• Strengthen team capability by driving structured knowledge‑sharing on OM setups, integrations, pricing, reservations, and fulfillment processes.
• Foster a collaborative, accountable support environment that consistently delivers high‑quality Order Management solutions aligned with business and IT priorities.
• Raise and manage SRs with Oracle for unexpected system behaviors, patch‑related issues, and product defects, ensuring timely escalation, RCA validation, and alignment with quarterly update and maintenance activities.

• Resolved operational issues effectively, addressing orchestration task failures, scheduling errors, pricing discrepancies, reservation conflicts, and fulfillment line exceptions to improve overall efficiency.
• Assisted business users in identifying issues and validating scenarios. Supported defect replication and recommended functional solutions or configuration changes.
• Analyzed and validated orchestration rules, assignment rules, sourcing rules, shipping parameters, and order types within configuration reviews to maintain system integrity.
• Authored detailed test scripts and SOPs to support effective knowledge management and streamline issue resolution processes.

• Developed and executed training programs for more than 10 team members, ensuring effective understanding of new ERP system features.
• Oversaw coordination of order entry and shipment scheduling processes, ensuring timely fulfillment for B2B clients in various regions.
• Executed regular inventory audits and reconciliations to uphold accuracy and mitigate risks of stockouts and overstock.

Client: Safeway/Albertsons － Houston, Texas

• Assisted in implementing fusion order management solutions across various channels including web, EDI, mobile, and legacy systems. Supported order orchestration and routing processes to enhance efficiency. Aided in managing pricing and global order fulfillment. Contributed to drop-ship, make-to-order, and configure-to-order processes. Helped integrate inventory, procurement, and manufacturing modules.
• Achieved successful configuration of Oracle Fusion OM to meet client-specific needs. Streamlined workflows for order processing, approvals, exception handling, and backorder management. Optimized business rules for order allocation, prioritization, and fulfillment.

• Worked as a Oracle Fusion + EBS Techno Functional Lead Consultant

Executed Oracle Fusion SCM implementation while delivering techno-functional support for EBS projects, optimizing system performance.

• Managed end-to-end support initiatives for Oracle Fusion Cloud OM to facilitate project alignment with established timelines and budgetary constraints.
• Worked on the setups and configurations of OM,INV,PO and AR modules.
• Worked on the setups of OM -Profile Options ,Freight and Special Charge Types, Transaction Types, Shipping, Holds, Price Lists, Modifiers.
• Led creation and configuration of Oracle Fusion implementation projects using Functional Setup Manager (FSM) to streamline offering and module deployment.
• Enterprise Structure Setup: Configured legal entities, business units, inventory organizations, and sub inventories aligning with business requirements.
• Order Management Configuration: Developed and maintained order types, sources, statuses, sales order workflows, pricing, and discount rules to ensure compliance with business processes.