USHARANI G N
Mysore
Summary
SAP SuccessFactors Recruiting Management (RCM) Certified Consultant with 12.6+ years of total experience including 7+ years in HR, Recruitment & H2R applications with L1, L2 and L3 production support. Expertise in SAP SF RCM, ICIMS, Synergy, Verify, Embark, background verification systems, and HR integrations. Strong experience in incident management, SLA adherence, root cause analysis, stakeholder coordination, and backend database support. Proven ability to work in fast-paced environments and deliver high-quality application support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Application Engineer
Wipro Technologies
Mysore
10.2020 - Current
- Providing end-to-end L2/L3 production support for SAP SuccessFactors RCM and recruitment applications.
- Supporting applications including SF RCM, ICIMS, Synergy, Verify, Embark, SAP.
- Handling 30-40 incidents per day while ensuring SLA compliance.
- Managing incidents, service requests, changes, and escalations using ServiceNow.
- Supporting recruitment processes such as job requisitions, candidate processing, access issues, and integration failures.
- Performing detailed root cause analysis (RCA) for recurring production issues.
- Supporting background verification (BGV) workflows and offer-related issues.
- Deploying patches (DLL/EXE) and database scripts using Tivoli / BigFix.
- Database administration activities including backup, restore, attach, and recovery.
- Coordinating with HR stakeholders, recruiters, vendors, and technical teams.
- Mentoring junior engineers and improving overall team efficiency.
Operations Manager
Wipro Technologies
Mysore
02.2018 - 09.2020
- Managed end-user operations for Spencer's Retail Project.
- Led a team of 10 remote support technicians.
- Reduced incident resolution time through process optimization and knowledge base implementation.
- Conducted performance reviews, training, and escalation handling.
- Ensured 100% KPI compliance with zero SLA violations.
- Received multiple customer appreciations for service delivery excellence.
SQL Database Administrator
Wipro Technologies
Mysore
07.2014 - 01.2018
- Performed Oracle database administration including backup, recovery, restore, tuning, and indexing.
- Provided 24/7 support for business-critical database systems.
- Supported HR and recruitment-related backend databases.
- Coordinated with vendors for database infrastructure requirements.
Testing Engineer
Kaynes Technology
Mysore
08.2011 - 12.2014
- PCB assembly, in-circuit testing, functional testing, and troubleshooting.
- Rework and quality inspection of electronic boards.
- Worked on global projects for ALSTOM (Metro), Ansaldo (Railway), Cypress (USA).
- Followed ESD, ISO, IRIS, EHS, and 5S standards.
Technician Apprentice
Kaynes Technology
Mysore
08.2010 - 08.2011
- Industrial training in PCB assembly, soldering, testing, and inspection.
Education
Diploma - Electrical & Electronics Engineering
CPC Polytechnic
01.2010
PUC - PCMB
Vivekananda PU College
01.2007
SSLC -
Maharani's Girls High School
01.2005
Skills
- SAP SuccessFactors Recruiting Management (RCM)
- Job Requisition & Job Posting support
- Candidate lifecycle management
- Offer & background verification (BGV) support
- Recruiting workflows & access issue handling
- Recruiting reports & data issue analysis
- Incident, problem, and change management
- Production support (L1 / L2 / L3)
- SAP SuccessFactors RCM
- ICIMS
- Synergy
- Verify
- Embark
- Service Now
- Oracle Database Administration
- MS SQL Server
- Tivoli
- BigFix
- Application & Server Monitoring
- MS Excel
- Basic Full Stack Java Development
Certification
SAP SuccessFactors Recruiting Management (RCM), Certification Completed
Personal Information
- Total Experience: 12.6 Years
- Date of Birth: 06/05/89
- Gender: Female
- Marital Status: Married
Languages
- Kannada
- English
- Tamil
Timeline
Sr. Application Engineer
Wipro Technologies
10.2020 - Current
Operations Manager
Wipro Technologies
02.2018 - 09.2020
SQL Database Administrator
Wipro Technologies
07.2014 - 01.2018
Testing Engineer
Kaynes Technology
08.2011 - 12.2014
Technician Apprentice
Kaynes Technology
08.2010 - 08.2011
Diploma - Electrical & Electronics Engineering
CPC Polytechnic
PUC - PCMB
Vivekananda PU College
SSLC -
Maharani's Girls High School