MS Office
Ushasi Mahalanabish
Kolkata
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Administrative
Spark Economy Research Centre
02.2020 - Current
- Processed invoices and expenses using Zoho Books to facilitate on-time payment.
- Created PowerPoint presentations for business development purposes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Scheduled office meetings and client appointments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Arranged rapid office equipment repair and maintenance with vendors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Representative
Prime Serviq
05.2019 - 01.2020
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended Service to customers, thoroughly explaining details.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
AISSC -
Future Campus School
Kolkata, West Bengal 04.2010 - 03.2011
AISSCE -
B.D Memorial International
Kolkata, West Bengal 04.2011 - 03.2013
Bachelor Of Art (Hons) -
Calcutta University
Kolkata, West Bengal 04.2013 - 03.2016
Master Of Social Work -
IGNOU
Kolkata, West Bengal 04.2016 - 03.2019
Skills
Maintaining standards
undefinedSoftware
Zoho Books (Accounting)
Corel Draw
MS Access / VDP
Certification
Completed Certified Internship at MOHOR NGO, Kasba, Bosepukur for 5 months from October 2017 to February 2018 and worked with the specially abled children of the school. Completed Certified Internship at SNP+, Sonarpur for 2 months from April 2018 to June 2018 and worked with the PLHIV members of the society.
Timeline
Administrative
Spark Economy Research Centre
02.2020 - Current
Customer Service Representative
Prime Serviq
05.2019 - 01.2020
Completed Certified Internship at SNP+, Sonarpur for 2 months from April 2018 to June 2018 and worked with the PLHIV members of the society.
04-2018
Completed Certified Internship at MOHOR NGO, Kasba, Bosepukur for 5 months from October 2017 to February 2018 and worked with the specially abled children of the school. Completed Certified Internship at SNP+, Sonarpur for 2 months from April 2018 to June 2018 and worked with the PLHIV members of the society.
10-2017
Master Of Social Work -
IGNOU
04.2016 - 03.2019
Bachelor Of Art (Hons) -
Calcutta University
04.2013 - 03.2016
AISSCE -
B.D Memorial International
04.2011 - 03.2013
AISSC -
Future Campus School
04.2010 - 03.2011
Similar Profiles
Bryan WoodyBryan Woody
General Manager at Economy Rental CentreGeneral Manager at Economy Rental Centre
Rachit ShuklaRachit Shukla
Business Relationship Manager at Centre for Monitoring Indian Economy pvt ltd.Business Relationship Manager at Centre for Monitoring Indian Economy pvt ltd.
Sheetal GhadiSheetal Ghadi
Human Resource Executive at Spark Minda Technical Centre (Randstad)Human Resource Executive at Spark Minda Technical Centre (Randstad)