Usha Verma
Senior Analyst
Panchkula
Summary
Experienced business professional with more than 8 years of experience with exceptional teamwork, leadership & communication skills. Skilled and knowledgeable with all tools and the ability to convert drawbacks into strengths. Experienced in working on large-scale projects as well as handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Overview
8
8
years of professional experience
Work History
Senior Analyst
EClerx Services Ltd.
04.2017 - 05.2022
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Monitor project progress & Generate ad-hoc reports to evaluate specific business requirements.
- Proactively communicate with all personnel involved in order to offer support, identify problems and provide solution
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Follow up with clients on a regular basis to make sure their needs are being addressed and to identify opportunities
- Collaborated with stakeholders to identify business needs and data sources.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
Analyst
EClerx Services Ltd
12.2013 - 03.2017
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Monitored KPIs to proactively address quality issues.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Education
Bachelor of Arts -
Himachal Pradesh University
Shimla 04.2001 -
Skills
Process Improvements
Courses
Project Management Foundation - LinkedIn
Timeline
Senior Analyst
EClerx Services Ltd.
04.2017 - 05.2022
Analyst
EClerx Services Ltd
12.2013 - 03.2017
Bachelor of Arts -
Himachal Pradesh University
04.2001 -
Similar Profiles
Krushna Shamrao PawarKrushna Shamrao Pawar
Senior Data Analyst at eClerx Services Ltd.Senior Data Analyst at eClerx Services Ltd.
Kunal AgrawalKunal Agrawal
Associate Process Manager - AML KYC at eClerx Services Ltd.Associate Process Manager - AML KYC at eClerx Services Ltd.
Rex JohnRex John
Senior Financial Analyst at Eclerx Services Ltd.Senior Financial Analyst at Eclerx Services Ltd.