Open To Work
Ushke Thirumala Reddy
Hyderabad
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
DM
Indusind Bank Ltd
12.2023 - 08.2025
- On boarding of new acquired clients through welcome call and audit process.
- Managing TAT for all service and operational transactions activation of clients on net banking and other non branch channels.
- Business lead generation and passing to relevant sales channel.
- Managing overall client satisfaction score card for the branch.
- Authorization & Audit checks for all operation transactions.
- Maintaining mapped book clients and need to improve book size.
- Regular basis we need to be in touch with mapped clients.
- Life Insurance needs to push on regular basis where ever we get chance. High tickets need to be closed.
ABM
Reliance Nippon Life Insurance
05.2022 - 01.2023
- Led sales team to achieve monthly targets and improve performance.
- Collaborated with marketing team to design effective promotional strategies.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Analyzing team performance on regular basis.
- Daily basis setting targets and running along with team to achieve goals.
Deputy Manager
Bajaj Allianz Life Insurance
05.2018 - 06.2022
- Managing renewals and persistence by liaising and collaborating with stakeholders across all levels (Pan India).
- To achieve assigned renewal targets, I need to work closely with branch operation teams, ROM, and the sales team across all channels to drive persistence.
- To connect with customers within the given TAT through voice calls, SMSs, and emails (wherever applicable), etc.
- I need to drive the 'Sampark' activity in the field for non-contactable customers, as well as I need to collect feedback from negative customers.
- Reports need to be published on a daily, weekly, or monthly basis regarding the MIS on renewal collection progress at the branch, regional, and zonal levels.
- As per business requirements and management decisions, renewal reports will be flashed on the dashboard.
- Monitoring performance reports of the regional persistency manager/executive to improve their productivity and to ensure that target assets for all collection buckets are met (13th month, 25th month, etc.).
- The zone collection drive will be conducted along with the ROMs (Regional Operational Managers) monitoring ROMs' productivity and branch operation performance in terms of renewal persistency.
- I have strong experience in customer service and system implementation.
HR Associate
Hornbill Information Technologies
Hyderabad
11.2015 - 11.2017
- Onboarding new hires, checking pre- and post-onboarding activities.
- Creation of a new file for the joinee.
- Preparing and drafting offer letters, relieving letters, and various HR letters.
- Creating email IDs and giving access to new joinees.
- Arranging accommodation for the new joiners with the help of management's directions.
- Onboarding candidates, sending a welcome email to them, and keeping track of checklist documents.
- Maintaining the employee database on a regular basis and handling queries about payroll.
- Managing the timesheet of employees (attendance sheet) for payroll processing (bi-weekly, monthly).
- Regular coordination with vendors on employee benefits.
- Regular coordination for any training and development programs.
- Handling employees' queries and concerns.
Associate
ICICI PRUDENTIAL PVT LTD
08.2013 - 07.2015
- Serving internal and external customers, and solving their queries, requests, and complaints.
- Underwriting new business files with a 5 Lac underwriting stamping limit.
- Follow up for issuance by coordinating with the central team.
- Scrutinizing the advisor FSPs and slotting them for exams.
- Conducting training sessions for sales regarding the underwriting and new process.
- Innovative ideas for new processes are successfully in use.
Education
PGDM - HR
Imperial college of Business studies
01.2013
Degree -
Aurora Degree & PG College
01.2010
Intermediate -
Royal Junior College
01.2007
SSC -
Sat Gyan High School
01.2005
Work Preference
Job Search Status
Open to workSalary Range
₹600000/yr - ₹800000/yrSkills
- Client onboarding
- Transaction management
- Performance analysis
- Sales strategy development
- Customer retention
- Business acumen
- Customer relationship management
- Team leadership
Accomplishments
SERVICE EXEMPLARY AWARD, 2014-15. In IPRU, as a team, we have received the most prestigious award for our service motto.
Timeline
DM
Indusind Bank Ltd
12.2023 - 08.2025
ABM
Reliance Nippon Life Insurance
05.2022 - 01.2023
Deputy Manager
Bajaj Allianz Life Insurance
05.2018 - 06.2022
HR Associate
Hornbill Information Technologies
11.2015 - 11.2017
Associate
ICICI PRUDENTIAL PVT LTD
08.2013 - 07.2015
PGDM - HR
Imperial college of Business studies
Degree -
Aurora Degree & PG College
Intermediate -
Royal Junior College
SSC -
Sat Gyan High School