Expert operations and business strategist with a sound understanding of organizational development and sales. Skilled communicator with over 8+ years of experience.
Overview
8
8
years of professional experience
Work History
Vendor Management and International Operations
P. M Relocations Pvt. Ltd.
02.2023 - Current
Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
Secured competitive pricing through effective negotiation strategies with suppliers.
Negotiated prices, terms of sales and service agreements.
Handled over 100 export & Import shipments for & from all over the world.
Assistant Manager – BD & City Ops
CHALO Mobility Pvt. Ltd.
02.2018 - 11.2022
Responsible for entire city ops and business development
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Customer care executive
Eureka Forbes & Magic Bricks
03.2017 - 12.2017
Categorically handled escalated complaints for corporate
Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Secondary examination - undefined
Krishnath College School
01.2007
Higher Secondary Examination - undefined
Krishnath College School
01.2009
B.S.C - Mathematics (HONS.)
JADAVPUR UNIVERSITY
01.2009
Skills
Stakeholder communication
MS office and CRM platforms
Operations management
Team management
Business development
Relationship management
Vendor evaluation
Delivery management
Cost control
Additional Information
Represented Murshidabad district in U-17 and U-19 inter district championship held by Cricket Association of Bengal, also represented Jadavpur University in inter university tournament.
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