Umashankar Pal
Bhubaneswar
Summary
Hardworking and motivated professional with several years of experience and strong work ethic. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Manager Operations
CSM Technologies
Bhubaneswar
04.2021 - Current
- Reviewed contracts before signing them on behalf of the organization. Reviewed new deal commercials/contracts with a focus on operational parameters and targets.
- Monitored contract deliverables to ensure compliance with contractual obligations.
- Managed cross-functional dependencies, identified risks, and developed action plans to address them.
- Conducted milestone reviews to track key project milestones and report progress against them.
- Forecasted billing month on month to ensure financial goals were met.
- Developed and nurtured relationships with customers to manage their expectations effectively.
- Aligned delivery teams with customer strategic needs to achieve mutual goals.
- Escalated and resolved program issues as necessary to ensure successful project completion.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Deputy Manager, Operations
Aditya Birla Sun Life Insurance Co. Ltd.
Bhubaneswar
04.2008 - 04.2021
- 12 years of experience as a Certified Licentiate Professional from the Insurance Institute of India,
- Excel in Client Relationship Management, Branch Operations, and administration, with a focus on infrastructure facility management.
- Expertise lies in Operations Management, where I have consistently held myself accountable for maintaining service level parameters and ensuring timely and quality service delivery to both external and internal customers.
- Successfully led various areas including Branch Operations, Service & Administration, Initial Underwriting, Customer Service Delivery, Agency Servicing, Claims, Financial Operations, Persistency, Business loss, Compliance Audit, Branch Admin. Through effective management of field functionaries and direct reporting to senior leadership, implemented process improvements and cost-saving initiatives to enhance operational efficiency and reduce turnaround times (TAT) at all levels.
Education
MBA -
Sikkim Manipal University
Bhubaneswar01-2006
GNIIT With 1 Yr Onsite Professional Practice -
NIIT
Bhubaneswar01-2001
Bachelor of Commerce (Hons) -
Utkal University
Bhubaneswar Odisha01-1998
Skills
- Contract Management
- Project Oversight
- Risk Assessment
- Customer Relationship Management
- Problem Solving
- Communication
- Team Leadership
- Financial Forecasting
- Conflict Resolution
References
References available upon request.
Timeline
Manager Operations
CSM Technologies
04.2021 - Current
Deputy Manager, Operations
Aditya Birla Sun Life Insurance Co. Ltd.
04.2008 - 04.2021
MBA -
Sikkim Manipal University
GNIIT With 1 Yr Onsite Professional Practice -
NIIT
Bachelor of Commerce (Hons) -
Utkal University
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