Utham P A
Administrative Manager
Bengaluru
Summary
Dynamic Administrative Manager with a proven track record at Management Solutions International, excelling in office management and process improvement. Enhanced team productivity through effective staff management and streamlined operations, achieving significant cost reductions. Skilled in budgeting and payroll control, while fostering a collaborative work environment that promotes open communication and employee development.
Overview
18
18
years of professional experience
Work History
Administrative Manager
Management Solutions International
04.2024 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
- Negotiated and executed contracts on behalf of department.
- Completed Monthly payroll for 40 employees across GCC and India.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Administrative Manager
Management Solutions International
03.2023 - 08.2023
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Verified customer information for orderly, up-to-date online systems.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Online Moderator
Meta Street Apes
04.2022 - 12.2022
- Contributed to the development of enhanced moderation tools by providing valuable input based on hands-on experience.
- Supported online community growth by engaging with users and promoting positive interactions.
- Collaborated with fellow moderators to address complex issues and maintain a high-quality user experience.
- Implemented effective strategies for handling controversial topics, ensuring productive conversations without compromising platform standards.
- Improved response times to user reports by efficiently prioritizing tasks and managing workload effectively.
- Provided constructive feedback to fellow moderators regarding their performance, fostering a collaborative atmosphere focused on continuous improvement.
- Fostered an inclusive environment for all users regardless of background or beliefs, encouraging open discussions within platform guidelines.
- Streamlined moderation processes through regular communication with team members and management.
- Educated new users about community expectations, helping them integrate smoothly into the online space.
Online Moderator
Inventor Club
01.2022 - 07.2022
- Ensured a safe online environment through consistent enforcement of platform rules and regulations.
- Maintained accurate records of moderation actions taken, allowing for transparency and accountability within the team.
- Adapted to changing community needs by staying informed on current trends, topics, and relevant issues.
- Enhanced user experience by monitoring and enforcing community guidelines in online forums.
- Reduced instances of inappropriate content by diligently reviewing and removing offensive posts.
- Assisted in conflict resolution between users, maintaining professional demeanor while facilitating constructive dialogue.
Assistant Branch Manager, Operations
Corporation Bank (Govt)
03.2015 - 03.2019
- Implemented risk management strategies to minimize potential losses while maintaining strict compliance with regulations and policies.
- Assisted in the formulation of annual budgetary plans, ensuring that resource allocation decisions were made with an eye on maximizing overall branch profitability.
- Spearheaded branch initiatives for growth in sales, loans, and other services, resulting in increased revenue generation.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
- Championed process improvements that simplified workflows while upholding stringent quality standards across all functional areas of the branch operation.
- Analyzed business trends to identify areas of opportunity for improved sales performance within the local market segment.
- Enhanced branch efficiency by streamlining operational processes and implementing new systems.
- Managed cash flow effectively to protect the branch''s financial stability while meeting all operational expenses promptly.
- Facilitated inter-departmental collaboration to optimize overall branch functionality and cohesion.
- Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
Bank Teller
Corporation Bank (Govt)
11.2011 - 03.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Counted and packaged currency and coins.
Pre Sales Executive
Karanji Infotech
11.2010 - 03.2011
- Optimized lead qualification process for improved conversion rates, enabling sales executives to focus on highly probable prospects.
- Boosted customer satisfaction by addressing and resolving pre-sales inquiries promptly and professionally.
- Generated interest in products by delivering informative and engaging product demonstrations to potential clients.
- Enhanced team morale by fostering a collaborative work environment that encouraged open communication and mutual support.
- Increased sales pipeline through the development of targeted prospect lists and conducting effective cold outreach.
Customer Relations Advisor Retentions
Hutchinson 3
07.2010 - 09.2010
- Maintained, tracked, and trended data for monthly reporting.
- Streamlined the complaint resolution process for increased efficiency and improved response times.
- Obtained positive customer reviews and testimonials by delivering an exceptional level of support throughout every interaction.
- Contributed to overall team success by consistently meeting or exceeding performance goals related to call volume, resolution rate, and customer satisfaction metrics.
- Provided personalized assistance to customers by actively listening and understanding their unique needs and preferences.
- Implemented proactive outreach initiatives for contacting existing customers about new product offerings or promotions relevant to their interests or needs.
- Collaborated with sales teams to ensure seamless communication and understanding of client needs.
- Managed high call volumes while maintaining attention to detail and accuracy throughout each interaction.
- Boosted company reputation by consistently providing exceptional customer service and support.
- Retained valuable clients by providing timely and effective resolution to their concerns, leading to increased customer loyalty and repeat business.
- Maintained strong relationships with clients by regularly following up on their experiences with the company''s products or services.
Assistant Marketing Executive
Manipal Digital Systems
04.2008 - 03.2010
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Planned and executed marketing campaigns to target groups, areas and wider community.
Systems Operator Graphic Design
Manipal Digital Systems
01.2008 - 03.2008
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Maintained network users, mail accounts and directories to optimize network security.
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Partnered with system administrators to maintain operating system and application patch levels.
- Monitored system and application availability and performance information to support efficient operation.
Education
Professional Certificate in Office Administration - Office Administration
Udemy
India 04.2001 -
Certification Scrum Master And Agile Scrum Master - Scrum Master And Agile Scrum Master
Udemy
India 04.2001 -
Certification Inside Sales - Inside Sales
LinkedIn Learning
India 04.2001 -
Certification Building Resilience - Resiliency
LinkedIn Learning
India 04.2001 -
MBA - Marketing
Sikkim Manipal University
India 04.2001 -
VFX Pro - Multimedia And Design
Image Infotainment Ltd
Mangalore, India 04.2001 -
BBA - Personnel Management
SDM College of Business Management
Mangalore, India 04.2001 -
Skills
Documentation and control
Office management
Administrative support
Schedule management
Customer service management
Developing policies and procedures
Organization and multitasking
HR support
Staff management
Budgeting and expense monitoring
Payroll control
Records management
Office administration
Accounting procedures
Business administration
Vendor negotiations
Process improvement
Timeline
Administrative Manager
Management Solutions International
04.2024 - Current
Administrative Manager
Management Solutions International
03.2023 - 08.2023
Online Moderator
Meta Street Apes
04.2022 - 12.2022
Online Moderator
Inventor Club
01.2022 - 07.2022
Assistant Branch Manager, Operations
Corporation Bank (Govt)
03.2015 - 03.2019
Bank Teller
Corporation Bank (Govt)
11.2011 - 03.2015
Pre Sales Executive
Karanji Infotech
11.2010 - 03.2011
Customer Relations Advisor Retentions
Hutchinson 3
07.2010 - 09.2010
Assistant Marketing Executive
Manipal Digital Systems
04.2008 - 03.2010
Systems Operator Graphic Design
Manipal Digital Systems
01.2008 - 03.2008
Professional Certificate in Office Administration - Office Administration
Udemy
04.2001 -
Certification Scrum Master And Agile Scrum Master - Scrum Master And Agile Scrum Master
Udemy
04.2001 -
Certification Inside Sales - Inside Sales
LinkedIn Learning
04.2001 -
Certification Building Resilience - Resiliency
LinkedIn Learning
04.2001 -
MBA - Marketing
Sikkim Manipal University
04.2001 -
VFX Pro - Multimedia And Design
Image Infotainment Ltd
04.2001 -
BBA - Personnel Management
SDM College of Business Management
04.2001 -
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