Uthara K
Kochi
Summary
To secure an opportunity to work in a progressive company that provides ample opportunities to widen my knowledge and helps me use my acquired skills in a relevant manner toward the growth of the company and my career.
Overview
12
12
years of professional experience
Work History
Senior Process Delivery Specialist
IBM India Private Limited
Bangalore
04.2022 - Current
- Collaborated with EY Account as a senior member of the Middle East and North Africa (MENA) Core HR team, managing both the off-boarding and core HR processes.
- Serving as a Senior and handling core HR process operations and offboarding for Prime locations. Supporting end-to-end HR operations by closely working with clients, including the Business Leaders, HR Operations team, Recruitment and Pre-joining team, Onboarding team, Immigration team, and other back-end global support teams.
- Managing the MENA Core HR Internship Project across 13 countries, Being the Primary point of contact of the project ensuring timely completion and adherence to defined timelines and objectives.
- Coordinate closely with cross-functional and cross-regional teams, including HR Business Partners, Talent Team, Payroll, Finance, IT, Immigration and global service delivery teams, to successfully manage high-volume HR processes while meeting defined SLAs and turnaround times.
- Contribute to team knowledge management by maintaining process documents, SOPs, and training materials, and by supporting knowledge-sharing sessions within the HR Operations team
- Execute and manage Core HR operations, covering onboarding, employee data management, probation, role and compensation changes, internal transfers, promotions, leave administration, and exit processes, ensuring accuracy and timeliness at every stage.
- Ensure precise and timely processing of HR transactions within HR systems in strict alignment with IBM policies, standard operating procedures, and regional statutory and compliance requirements
- Handle employee& leadership queries, escalations, and case management through designated ticketing and case management systems, providing clear communication, effective issue resolution, and high levels of client satisfaction.
- Identify process gaps, raise risks, and contribute to continuous improvement initiatives to enhance efficiency and reduce turnaround time.
- Support global HR programs, projects, and transitions as required.
- Support global HR programs, projects, migrations, and transitions by participating in knowledge transfers, UAT activities, documentation updates, and change management initiatives.
Senior HR Generalist
Competitive Cracker
Kochi
09.2020 - 04.2022
- Managed the complete employee life-cycle including recruitment, onboarding, performance management, engagement, and exits.
- Acted as a strategic HR partner, aligning people initiatives with business goals in a fast-paced online education environment.
- Led high-volume hiring across academic, technology, content, and operations roles.
- Developed and implemented HR policies, SOPs, and employee handbooks ensuring legal and organizational compliance.
- Managed performance review cycles, appraisals, and performance improvement plans.
- Handled employee relations matters, grievances, and disciplinary actions with confidentiality .
- Coordinated learning and development programs and employee upskilling initiatives.
- Partnered with payroll and finance teams to ensure accurate payroll, benefits administration, and statutory compliance.
- Drove employee engagement, wellness, and culture-building initiatives.
- Tracked and reported key HR metrics, providing workforce insights to leadership.
- Key change management initiatives and mentored junior HR team members.
HR Generalist
Iris Medical Solutions
Kochi
07.2019 - 02.2020
- Assisted in end-to-end HR operations, supporting the employee life cycle from onboarding to exit formalities.
- Coordinated recruitment activities including job postings, resume screening, interview scheduling, and candidate communication.
- Supported onboarding and induction processes by preparing offer letters, collecting documentation, and conducting joining formalities.
- Assisted in payroll coordination by validating attendance, leave records, and employee data.
- Supported performance management activities including data compilation, appraisal documentation, and review coordination.
- Assisted in employee engagement initiatives such as virtual events, surveys, and wellness programs.
- Handled employee queries related to HR policies, attendance, leave, and basic benefits under supervision.
- Supported learning & development activities by coordinating training sessions and tracking participation records.
- Prepared HR reports and trackers related to hiring, attendance, leave, and attrition.
- Coordinated with cross-functional teams to support day-to-day HR operations.
Intern
Sude-Cheme
Kochi
04.2018 - 06.2018
- Assisted in end-to-end HR operations, supporting the employee life cycle from onboarding to exit formalities.
- Maintained and updated employee records, HR databases, and personnel files, ensuring accuracy and confidentiality.
• Assisted in payroll coordination by validating attendance, leave records, and employee data - Assisted in employee engagement initiatives, such as virtual events, surveys, and wellness programs.
- Handled employee queries related to HR policies, attendance, leave, and basic benefits under supervision.
- Prepared HR reports and trackers related to hiring, attendance, leave, and attrition.
Senior Relationship Executive
Cryoviva Biotech Pvt Ltd
Kochi
06.2016 - 08.2017
- Conducted product presentations and counseling sessions to educate clients on stem cell banking benefits, processes, and insurance coverage.
- Promoted stem cell preservation and associated insurance products to prospective clients, including expectant parents and families.
- Built and maintained strong relationships with doctors, hospitals, clinics, and referral partners to generate qualified leads.
- Managed the complete sales cycle from lead generation, follow-ups, closures, to post-sale relationship management.
- Coordinated with medical, logistics, and operations teams to ensure timely sample collection and smooth service delivery.
- Handled customer queries and concerns with empathy, professionalism, and accurate information.
- Maintained accurate customer records, sales trackers, and CRM updates.
- Achieved monthly and quarterly sales targets through effective field sales, hospital visits, and referral programs.
- Participated in promotional activities, awareness programs, seminars, and health camps.
- Provided after-sales support, ensuring customer satisfaction and long-term retention.
- Adhered to ethical sales practices, healthcare compliance, and data confidentiality standards .
Relationship Executive (Cochin)
Just Books Clc.
03.2014 - 04.2016
- Maintain regular communication with library stakeholders to understand requirements, and resolve issues proactively.
- Coordinate with cross-functional teams (Operations, Content, Technology, and Finance).
- Manage library queries, concerns, escalations, and feedback with timely and effective resolution.
- Support contract management, renewals, and related documentation processes.
- Identify and drive opportunities to enhance engagement and expand library partnerships.
- Coordinated recruitment activities, including job postings, resume screening, interview scheduling, and candidate communication.
Education
MBA - HR & Marketing
Bhavan's Royal Institute of Management
Kochi01.2019
BBA -
Bharathiar University
Coimbatore01.2014
XII-Std -
St. Mary's CGHSS
Ernakulam01.2011
X-Std -
DUVHSS Pulleppady
Ernakulam01.2009
Skills
- Microsoft Office proficiency
- SAP expertise, Success Factors administration
- HR operations management
- Leadership and communication skills
- Employee training
- Data analysis
- Project management
- Team collaboration
- Offboarding processes
Accomplishments
• Client Chosen Award 2025 -EY;IBM
• Student Chairperson of National Institute of Personnel Management (NIPM), Kerala chapter (2017-18)
• Student Chairperson of National Institute of Personnel Management (NIPM), Kerala chapter (2017-18)
Personal Information
- Date of Birth: 05/06/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Learning Classical Music
- Story writing
Academic Projects
A study on Mediating effect of Ethical Climate on Person Environment Fit and Organization Based Self Esteem (06 months)
Disclaimer
I hereby declare that all statements made in this application are true and correct to the best of my knowledge and belief.
Languages
- English
- Malayalam
- Hindi
- Tamil
Reference
- Dr. Rajagopal Nair, Dean,BRIM (9847333061)
- Asha Bineesh, Director, Competitive Cracker (8086833339)
- Nisha NikhilRaj, Manager, IBM-EY (9645700258)
Timeline
Senior Process Delivery Specialist
IBM India Private Limited
04.2022 - Current
Senior HR Generalist
Competitive Cracker
09.2020 - 04.2022
HR Generalist
Iris Medical Solutions
07.2019 - 02.2020
Intern
Sude-Cheme
04.2018 - 06.2018
Senior Relationship Executive
Cryoviva Biotech Pvt Ltd
06.2016 - 08.2017
Relationship Executive (Cochin)
Just Books Clc.
03.2014 - 04.2016
MBA - HR & Marketing
Bhavan's Royal Institute of Management
BBA -
Bharathiar University
XII-Std -
St. Mary's CGHSS
X-Std -
DUVHSS Pulleppady