UTHAYAN I
Hub Manager
Chennai
Summary
Friendly and enthusiastic manager with 13 years of specification in customer service. Able to learn new tasks quickly and proficient key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Center Manager (MSM)
Bakingo (FA Gifts Pvt Ltd)
05.2024 - 01.2026
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Managed work and performance of more than Number employees.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Implemented rigorous health and safety protocols, significantly reducing incidents within center premises.
- Led cross-functional team to refine service delivery, resulting in heightened customer loyalty.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
- Successfully navigated center through challenging period by adapting services to meet changing customer needs.
- Trained and guided team members to maintain high productivity and performance metrics.
Hub Manager
Licious
08.2020 - 03.2024
- Weekly and monthly COGS for better P&L results. Acting efficiently.
- Creating daily forecasting of weekly usage of products and adjust forecasting by trend and offers and weekend days and holidays.
- Managing and monitoring daily operations with individual team members (Route allocation, dispatching and tracking all the DE’s).
- Create reports on daily, weekly and monthly basis to track performance, cost and training.
- Managing cost of the product and labour cost and CPD for better profitability.
- Handled 25+ crew members which includes (15 delivery executives, 5 packers, 2 senior packer, 1 Assistant Manager).
- Inventor Reconciliation from PC to DC and DC to PC for entire Chennai hubs.
- Cross checking the inventory variance while receiving stocks and reporting the deviation details in the same tread if any.
- Hire and train employees, and evaluate their performance.
- Staff deployment and following pay register corrections every month.
- Refer unsolved customer grievance to designated departments for further investigation.
- Review the inventory and sales records to prepare reports for Management and budget departments.
Senior Guest Delight Manager
Dominos Pizza Inc. (jubilant Foodworks Pvt. Ltd.)
01.2016 - 06.2020
- Train team Members and staff deployment.
- Handled team members and shift managers as well.
- Following SOP and sensitizing everyone according to that.
- Increasing the service area, service time in order to increase business volume.
- Happy expenses management.
- Conducting surprising assessments to all the team members to evaluate their knowledge in customer handling and sensitizing them.
- Ensuring daily banking is done in a safe manner.
- Maintaining OPS KPI in the standard level.
- Following aggregators apps ratings and feedbacks.
- Increasing the AOV and AWO over week on week.
- Inventory Management.
- Forecasting sales and doing indent as per the Contact.
- I got best Hub-Manager Award twice in Licious for July, August, September, October, November & December 2022.
Duty Manager
Spi Cinemas
01.2010 - 01.2016
- A well-drafted Box Office Attendant Resume mentions the following duties and tasks- welcoming the incoming customers, checking for seat availabilities, making recommendations and locating guests to respective seats; ensuring correct information is fed into the system, taking printout of tickets, handing tickets to customers, informing patrons about show timings and other vital details, informing customers about special deals and discounts, and maintaining a record of sold ticket.
- When customers enter the venue, the Box Office Attendants are the first point of contact, hence these individuals are expected to be polite and depict settler communication skills.
- In addition, these traits are also expected the ability to work fast and accurately, being sociable and willing to work during unsociable hours.
- Employers prefer candidates who are familiar with computerized ticketing systems.
- A Box Office Attendant is responsible for managing the selling activities for films, theatre performances, and sports events.
Education
BBA - undefined
Annai Theresa Arts & Science College
Thirukazhukundram01.2010
HSC - undefined
GHSS
Thiruvanmiyur01.2007
SSLC - undefined
St. Joseph’s Hr. Sec. School
Vettuvankeni, Chennai01.2005
Skills
Excel
Leadership skills
Store Operation
Floor Management
Customer Service
Process Management
Restaurant Management
Business Analysis
PnL Management
Timeline
Center Manager (MSM)
Bakingo (FA Gifts Pvt Ltd)
05.2024 - 01.2026
Hub Manager
Licious
08.2020 - 03.2024
Senior Guest Delight Manager
Dominos Pizza Inc. (jubilant Foodworks Pvt. Ltd.)
01.2016 - 06.2020
Duty Manager
Spi Cinemas
01.2010 - 01.2016
BBA - undefined
Annai Theresa Arts & Science College
HSC - undefined
GHSS
SSLC - undefined
St. Joseph’s Hr. Sec. School