Uthra D
Senior Business Analyst
Chennai
Summary
Dynamic and results-oriented Business Analyst with competency in Requirement gathering and implementation. Gifted with strong analytical and project management skills. Successful in meeting new challenges and finding effective solutions.A Six Sigma Green Belt certified professional with a proven track record in process improvement, risk management, and client relations
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Senior Consultant
Capgemini Ltd.,
04.2022 - Current
- Developed a pioneering application for Reinsurance in Credit and Surety lines of Business for Swiss Re, enhancing operational efficiency and decision -making capabilities
- Spearheaded the development of an actuarial insights application as a Business Requirement Engineer, optimizing analytical process and data accuracy
- Collaborated closely with cross-functional teams to ensure alignment with client needs and buisness goals
- Evaluated clients' needs and created plan of action to provide solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Exceeded customer requirements with accurate and deliverable solutions.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Identified business issues through careful collaboration with key stakeholders.
- Created monthly forecast templates and resource management allocations for approved projects.
- Managed monetary transactions with perfect accuracy, which elevated customer satisfaction ratings.
Team Manager
Amazon Pvt Ltd
08.2020 - 04.2022
- Led employee relations through effective communication, coaching, training, and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on basis and coached and trained team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Lead Production Manager and other team members to ensure that the overall company objectives and high customer service standards are achieved
- Liaising with various departments gaining full awareness of upcoming mailing schedules to implement proactive forecasting plans. As well as identify what excellent service looks like within the business to raise internal recognition of the function
- Ensures prompt and efficient service and processing of transactions, correspondence, documentation, etc. as applicable to minimize loss and provide maximum customer service
Business Analyst
TATA Consultancy Services
07.2012 - 08.2020
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Good knowledge in requirement gathering and Analysis
- Collaborated with stakeholders across locations to ensure business alignment, proposed solutions meetings defined specifications and needs
- Act as a primary point of contact for the client and coordinate between the site in Chennai and Kolkata for successful delivery
- Identifying Gaps between customer requirement and the application. Providing solutions to arrest the gaps
- Explaining the customer requirement to the developers
- Understanding the business requirement and preparing BRD, Impact analysis, cost effective approaches, use/test cases, QA, UAT and successful implementation of the solutions
- Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily
- Enact delivery upon completion of projects and ensure that delivery adheres to agile practices maintained by the company
- Applied basic management principles to tasks in order to better optimize time management and achieve goals.
- Motivating, coaching and mentoring each member of the team, maximizing his or her potential and ability to excel in his/her job profile
- Act as a primary point of contact for the client and coordinate between the site in India and GDL for successful delivery and transitions
- Identifying road maps for process improvement for the division
- Being a mentor to associates in identifying and completing GB projects for the team, based on tools and methodologies (Kaizen, Six Sigma) - Conducting reviews for GB projects.
- Business Process Re-engineering, Transformation, Lean Six Sigma, & Program Management
Education
Professional Certification - Advanced Analysis And Business Intelligence
Indian Institute of Management
Kozhikode 2023.07 - Current
Bachelor of Science - Plant Biology And Biotechnology
PSGR Krishnammal College For Women
Coimbatore 2009.06 - 2012.04
Skills
Property & Casualty Insurance - Claims
Timeline
Professional Certification - Advanced Analysis And Business Intelligence
Indian Institute of Management
2023.07 - Current
Senior Consultant
Capgemini Ltd.,
04.2022 - Current
Team Manager
Amazon Pvt Ltd
08.2020 - 04.2022
Business Analyst
TATA Consultancy Services
07.2012 - 08.2020
Bachelor of Science - Plant Biology And Biotechnology
PSGR Krishnammal College For Women
2009.06 - 2012.04