Utkarsh

• Techno-Functional Role
• Salesforce Sales & Service Cloud
• Document Expiry Notification System - notify customers via email about the impending expiry of their critical documents - developed scheduled batch class and service classes with duplicate detection logic.
• Custom Chatter Notifications Developed - developed trigger handler and service classes for notifying individuals and chatter groups.
• Auto Approve Opportunities - Developed LWC components for an auto-approval configuration screen achieving faster opportunity closure.
• Implemented multiple knowledge articles and requirement documentations on confluence using UML diagrams like ER diagrams, sequence diagrams and user flow diagrams.
• Setup Epics, user stories , charts on JIRA and acted as a functional lead to align the team on business requirements ensuring seamless timely deliverables.

• Senior Salesforce Developer - ProCore - Salesforce Sales Cloud
• Resolved CPU time limit exceptions by identifying and solutioning 2 critical defects in ProCore’s Salesforce CPQ implementation by optimizing apex logic in CPQ-related trigger handler and service classes which were causing recursive database transactions, ensuring scalable and performant quote generation under complex pricing rules.
• Worked with Salesforce CPQ to streamline quote-to-cash processes by configuring product bundles, pricing rules, and discount schedules.
• Implemented product rules, price rules, and guided selling flows to enhance sales team efficiency and ensure accurate quote generation.
• Integrated Slack with Salesforce for notifications triggered by Salesforce trigger events - developed asynchronous trigger classes in the Trigger Handler classes to facilitate real-time communication, thus enhancing regular trigger handler design pattern with asynchronous trigger design pattern.
• Successfully rectified multiple failed test classes resulting from updates in declarative processes within a strict timeline achieving a minimum test coverage of 85%.
• Developed and maintained quote templates and handled approval workflows using both declarative and programmatic customizations.

2023-24: Salesforce Developer - NCR Corporation - Salesforce Sales & Marketing Cloud (Client - NCR Corporation)

• Developed multiple asynchronous Apex solutions, including batch jobs and queueable classes, to fulfill business requirements related to data visualization for the APAC Sales and CPQ teams within a custom Lightning application.
• Acted as a Salesforce admin during the company split, overseeing the migration of thousands of users between NCR Voyix and NCR Alteos orgs.
• Reconfigured assignments in public queues, permission set licenses, permission set groups, and setup of new profiles, permission sets, sharing rules, etc to ensure seamless transition and access control for users in the respective orgs and new teams.
• Designed and developed reports, dashboards and custom report types based on the new data to provide actionable insights and facilitate data-driven decision-making for stakeholders across the orgs.

2022-23: Team Lead - Training App - Salesforce Sales Cloud

• Identified and broke down business requirements into functional specifications and further into technical documents (workflow diagrams, epics, sprints & user stories).
• Managed a small team of developers including work assignment, mentoring and ensuring timely completion of deliverables following agile scrum methodology.
• Automated manual sales campaign processes using Salesforce sales cloud resulting over 60% leads channel transformation.
• Setup web to lead forms, performed data modeling and implemented custom objects, custom fields, business automation tools (flows, process builders, workflows), validation rules and email alerts.
• Setup multiple salesforce sites running on custom visualforce pages and apex controllers.
• Designed and developed integrations between salesforce and external systems like LMS (Moodle) , Payment Gateways (Woocommerce, PayU) and Google Analytics.
• Implemented scheduled job, asynchronous apex, configured users, OWD, profiles, public queues, sharing rules and security model.

2020: Salesforce LWC Backend Developer - US Transcom - Salesforce Experience & Service Cloud

• Developed 20+ LWC components with high code modularity.
• Debugged, tested and improved code quality of LWC components based on code review reports.
• Implemented new community screens for LWC components and configured components and screen flows on experience builder.

2020: Salesforce Lightning Developer - State of Kentucky - Salesforce Experience & Service Cloud

• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits and achieved 85% code coverage as per project requirement.
• Debugged pre-existing codebase as per PMD code review reports and improved code quality.

2019: Salesforce Lightning Developer - University of Southern California - Salesforce Experience Cloud

• Successfully led a small team (developers,testers,designers) in building and showcasing technology offering for a platform migration of the existing client solution to Salesforce in a business procurement client.
• Involved in identifying, planning and implementing their website features to the salesforce platform involving data modeling and implementation under an agile scrum environment.
• Implemented new community screens, aura components, apex controllers, declarative processes using Process Builder, Lightning flows and Workflows.
• Implemented custom objects, junction objects, custom fields and implemented relationships (lookup, master-detail) as per data modeling.
• Kept track of daily progress via organizing daily scrum calls, assigning tasks, maintaining backlogs and coordinating progress with the stakeholders.

2018-19: Salesforce Lightning Developer - GovConnect - Managed Package

• Worked on Deloitte salesforce internal managed package used as an accelerator serving multiple clients in the public health sector domain.
• Implemented security models at object, field and record level for different users at different levels of role hierarchy.
• Developed multiple Lightning applications using Aura Components, Controllers, Events and custom CSS.
• Developed multiple proof of concepts (POCs) for feasibility studies on the pre-existing salesforce solution like composite api, Einstein Chatbot, etc.

2018: Salesforce Lightning Developer - NextGen

• Developed and rewrote Apex code generated from an internal solution tool that converted Microsoft Dynamics CRM code to Salesforce, i.e. C# to Apex.
• Debugged and ensured the rewritten Apex code adhered to best practices, improved efficiency and met the desired functionality.

• Successfully completed the Salesforce developer training program as an intern, receiving positive feedback and demonstrating proficiency in Salesforce development concepts and practices.
• Successfully debugged Apex code based on PMD review reports, resulting in improved code quality and adherence to best practices in Salesforce development.
• Proficiently utilized Salesforce Data Loader tool for efficient data management, including insertions, updates, and upserts.