Megha Baunthiyal
Dehradun
Summary
Banking specialist with experience in providing healthy customer services.Looking to secure a position in a healthy organization where strong knowledge of banking services and operations will be utilized for the greater benefit.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Premium Service Relationship Manager
AXIS BANK LTD
GURGAON
01.2024 - Current
- Conducted comprehensive transaction monitoring to ensure compliance with regulatory standards and mitigate risks, effectively identifying and addressing suspicious activities in real time.
- Executed thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes, ensuring adherence to KYC (Know Your Customer) regulations and maintaining up-to-date and accurate client profiles.
- Delivered personalized banking services to High Net-Worth Individuals (HNI) and premium customers, providing tailored financial solutions and exceptional service to enhance client satisfaction and retention.
- Managed daily banking transactions and account operations, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency in transaction processing.
- Developed and maintained strong relationships with premium clients, understanding their financial needs and preferences to offer bespoke advisory and wealth management services.
- Maintained accurate records of all customer interactions using CRM software systems.
Personal Banker Authorizer/ Teller Authorizer
HDFC BANK LTD
GURGAON
04.2022 - 02.2023
- Oversaw and authorize daily banking operations
- Analyzed and assessed the associated risks of high-value transactions, including money laundering, fraud, and terrorist financing
- Conducted transaction reviews and investigations to identify any suspicious or unusual activity, promptly reporting any findings to the appropriate authorities
- Successfully handled income tax notices received by the bank, ensuring timely and accurate responses
- Managed legal cases involving the bank, including litigation, arbitration, and alternative dispute resolution processes.
SERVICE DELIVERY MANAGER
INDUSIND BANK
GURGAON
01.2020 - 04.2022
- Responsible for acquiring, retaining and expanding new and existing business relationships
- Extensive experience in banking and retail customer service provision
- Authorization & audit checks for all operations transactions
- Handling remittance & Forex Operations.
VALUE BANKER
ICICI BANK
GURGAON
11.2018 - 12.2019
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals
- High proficiency in a variety of cash handling processes
- Respond to customer queries & issues after performing appropriate research.
Education
POST GRADUATE DIPLOMA IN BANKING OPERATIONS -
NIIT DEHRADUN EC ROAD CENTRE
11.2018
Bachelor of Science -
S.G.R.R {PG) College Dehradun
07.2018
12TH WITH CBSE BOARD -
GRD ACADEMY DEHRADUN
03.2015
Skills
- Risk Management: Identifying and mitigating potential risks
- Compliance: Adhering to internal policies and regulatory requirements
- Communication: Clear and effective verbal and written communication
- Relationship Building: Creating and maintaining strong customer relationships
- Analytical Skills: Assessing customer needs and financial situations
- Marketing: Promoting bank products and services to customers
- Cultural Sensitivity: Understanding and respecting diverse customer backgrounds
- Organizational Skills: Keeping workspace and documents organized
Certification
- IRDAI
- NISM
Accomplishments
- Consistently achieved and surpassed sales targets, leading to multiple awards for outstanding performance.
- Received positive feedback and testimonials from customers, highlighting outstanding service experience.
Language spoken
English & Hindi
Personal Information
- Father's Name: S C Baunthiyal
- Date of Birth: 01/03/98
- Nationality: Indian
- Marital Status: Married
Timeline
Premium Service Relationship Manager
AXIS BANK LTD
01.2024 - Current
Personal Banker Authorizer/ Teller Authorizer
HDFC BANK LTD
04.2022 - 02.2023
SERVICE DELIVERY MANAGER
INDUSIND BANK
01.2020 - 04.2022
VALUE BANKER
ICICI BANK
11.2018 - 12.2019
- IRDAI
- NISM
POST GRADUATE DIPLOMA IN BANKING OPERATIONS -
NIIT DEHRADUN EC ROAD CENTRE
Bachelor of Science -
S.G.R.R {PG) College Dehradun
12TH WITH CBSE BOARD -
GRD ACADEMY DEHRADUN
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