Utkarsh Bansal

Intellipaat Software Solutions Pvt. Ltd.

Inside Sales Executive.|Aug 2023 – Aug 2024.

• Handled B2C consultative sales for domains like Data Science and Investment Banking, aligning course recommendations with customer career goals.
• Developed a strong knowledge of technology and industry trends, effectively communicating course value propositions.
• Achieved ₹10 L in revenue in the second month, outperforming the assigned ₹4.5 L monthly target, and maintained consistent target achievement.
• Strengthened customer trust and conversion rates by providing accurate, data-backed recommendations, and excellent follow-ups.
• Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
• Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
• Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
• Design and deliver training on objection handling and sales pitch refinement, which led to a 30% increase in my category.
• Manage follow-up calls with senior decision-makers (8+ years’ experience) to secure high-value deals.
• Utilize Zoho CRM to track pipeline health and optimize customer engagement.

Senior Inside Sales Manager.| Dec 2024 – Present.

• Manage the end-to-end consultative sales process for professionals trialing or using free versions of learning products, converting them to paid cybersecurity, and tech programs.
• Consistently exceeded quarterly sales goals while maintaining a high level of professionalism and integrity in all business dealings, exceeding targets of $7,500–$10,000 USD per month.
• Conduct a needs analysis and consultative discussions to identify customer goals, positioning upskilling as a career growth investment.
• Collaborate with marketing teams to analyze lead quality and campaign performance, ensuring a healthy lead-to-sale conversion rate, helping expand the company's market reach by identifying and securing opportunities in untapped industries or territories.
• Provide feedback to improve product offerings and market alignment based on customer insights.
• Mentor and train new sales hires on process protocols, CRM usage, and conversion best practices.
• Tools used: Salesforce, Zoho CRM, Google Sheets, Excel, and ChatGPT (for market and competitor research).