UTKARSH CHATURVEDI
Vadodara
Summary
Adept at enhancing student visa application success rates and boosting client satisfaction, my tenure at Enbee Education Center showcases my expertise in student support and critical thinking. Leveraging empathy and marketing knowledge, I've streamlined processes and fostered cross-cultural understanding, significantly improving service quality and operational efficiency. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Study Visa Counselor
Enbee Education Center
02.2023 - Current
- Streamlined study visa counseling processes for increased efficiency and client satisfaction.
- Coordinated travel arrangements for clients including flights, accommodations, and transportation to ensure a seamless journey.
- Collaborated with other counselors to share best practices, resulting in improved overall service quality.
- Monitored student progress during their studies abroad, offering support as needed to help them acclimate successfully in their new setting.
- Facilitated communication between students and educational institutions during the admission process, ensuring a smooth transition into the new environment.
- Enhanced student visa application success rates by providing personalized guidance and support throughout the process.
- Conducted regular follow-ups with clients throughout the application process, ensuring timely submission of required documentation.
Business Development Executive
Byjus Think And Learn
06.2021 - 08.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Manager of Operations
Ambica G Securities And Management
01.2020 - 02.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
Assistant Accountant
Progressive Accounting & Consulting Services
01.2018 - 11.2020
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
Customer Service Representative
Firstsource Solutions
02.2016 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
MBA - Marketing
Swami Vivekanand University
Meerut, India08.2024
BBA - Business Management
Presidency College,Bangalore University
Bengaluru, India04.2016
Higher Senior And Secondary Education -
Delhi Public School
Mathura, India04.2012
Skills
- Empathy and patience
- Effective Time Management
- Cross-cultural understanding
- Writing proficiency
- Marketing knowledge
- Critical Thinking
- Decision-Making
- Emotional Support
- Student Support
- Student Records Management
- Course Counseling
Certification
- Tally Accounting Software
- Digital marketing
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Timeline
Study Visa Counselor
Enbee Education Center
02.2023 - Current
Business Development Executive
Byjus Think And Learn
06.2021 - 08.2022
Manager of Operations
Ambica G Securities And Management
01.2020 - 02.2021
Assistant Accountant
Progressive Accounting & Consulting Services
01.2018 - 11.2020
Customer Service Representative
Firstsource Solutions
02.2016 - 12.2017
MBA - Marketing
Swami Vivekanand University
BBA - Business Management
Presidency College,Bangalore University
Higher Senior And Secondary Education -
Delhi Public School
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