Hi, I’m
UTKARSH CHAUHAN
Pune
Summary
Dynamic and results-driven IT Professional with over 4 years of experience in network engineering, specializing in GPON, FTTx, and fiber optic network monitoring. Proven track record in deploying cost-effective solutions, troubleshooting complex network issues, and ensuring high network reliability. Adept at managing cross-functional teams, optimizing network performance, and maintaining excellent client relationships. Strong analytical and problem-solving skills with expertise across diverse platforms and technologies.
Overview
4
years of professional experience
Work History
Tata Communications Transformation Services Pune
Customer Service Executive
03.2023 - Current
Job overview
- Monitored and managed fiber optic, FTTx, and HFC network infrastructure, identifying and resolving performance issues to ensure network uptime and reliability.
- Diagnosed and troubleshot network issues across Access, Backhaul, and Core segments, leading to a 15% improvement in overall network performance and service quality.
- Utilized monitoring tools such as Splunk, Netcool, Cisco EPNM, and Tableau to analyze network metrics, detect potential problems, and rapidly resolve incidents, reducing average issue resolution time by 20%.
- Configured and optimized network devices, including Nokia DSLAMs, OLTs, and CommScope cabinets, enhancing system performance and reducing customer complaints.
- Coordinated with cross-functional teams during network outages to restore services within SLA parameters, ensuring efficient communication and quick issue resolution.
- Provided technical support to clients during network incidents, effectively liaising with field engineers to address complex technical problems.
- Documented network configurations, incidents, and solutions to maintain a comprehensive knowledge base, facilitating quicker future resolutions, and improved team collaboration.
- Achievements: Developed a centralized incident database, which streamlined troubleshooting processes and reduced repetitive troubleshooting steps. Recognized for improving broadband network performance through a proactive monitoring strategy and optimized device configurations.
Huawei Technologies Pvt LTD Gurgaon
Network Engineer (Transmission & Customer Support)
07.2021 - 02.2023
Job overview
- Managed transmission networks across Huawei and Nokia platforms, monitoring and conducting Layer 1, 2, and 3 analysis to ensure seamless communication and service delivery.
- Handled GPON faults, OLT outages, and ONT configurations, providing end-to-end support to clients, including troubleshooting and resolving site, voice, and link down issues within strict SLA parameters.
- Performed comprehensive transmission analysis for microwave devices (MW) and network equipment from Huawei, Nokia, and other suppliers, effectively resolving 2G and 3G network issues such as traffic degradation, flapping, and availability disruptions.
- Utilized advanced monitoring tools to conduct LI (Lawful Interception) analysis, track network performance, and promptly address alarms related to site outages, ensuring optimal uptime.
- Coordinated service requests, incident management, and change tickets, working closely with field engineers and back-office teams to restore services swiftly and minimize downtime.
- Configured and managed Huawei CX series routers, ATN, Microwave RTN, and Nokia routers, optimizing network infrastructure and enhancing overall system performance.
- Achievements: Improved service reliability by implementing proactive network monitoring practices and streamlining issue resolution processes across multiple projects and platforms.
Education
Graphic Era Hill University, Bhimtal
Bachelor of Technology from Electrical, Electronics And Communications Engineering
06-2021
University Overview
- Relevant Coursework: Digital Communication, Network Protocols, Wireless Communication, Fiber Optics Technology
- Final Year Project: "Optimization of Fiber Optic Networks for High-Speed Data Transmission" - Designed and implemented a prototype to enhance data transmission efficiency over fiber networks.
Don Bosco Sr. Sec. School, Haldwani
12th from Higher Secondary Education
03-2017
St. Lawrence Sr. Sec. School, Haldwani
10th from Secondary Education
03-2015
Skills
- Network Technologies: GPON, FTTx, HFC, Broadband Networks, Microwave Transmission, 2G, 3G
- Tools & Platforms: ServiceNow, Citrix, Putty, BMC Remedy, Splunk, Netcool, Cisco EPNM, SpatialNet, Dataminer, TNMS, NXT, DSLAM, Huawei ATN/RTN routers, FM/PM tools
- Network Analysis: Incident Management, Root Cause Analysis, Performance Monitoring, Troubleshooting & Optimization
- Technical Skills: Fiber Optic Networks, Copper Networks, Microwave Links, BTS, Router Configuration, Network Security
- Soft Skills: Effective Communication, Customer Support, Team Collaboration, Adaptability, Problem Solving
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Accomplishments
- Fundamentals of Networking Workshop - Introduction to Cisco Packet Tracer, TCP/IP Models, and Network Encryption (2020)
- Basics of PCB Designing Workshop - Hands-on training on circuit simulation, PCB etching, and design using Proteus (2019)
- Certified Network Technician - Vendor-specific certification in GPON and Fiber Optic Network Management (2021)
Timeline
Customer Service Executive
Tata Communications Transformation Services
03.2023 - Current
Network Engineer (Transmission & Customer Support)
Huawei Technologies Pvt LTD
07.2021 - 02.2023
Graphic Era Hill University
Bachelor of Technology from Electrical, Electronics And Communications Engineering
Don Bosco Sr. Sec. School
12th from Higher Secondary Education
St. Lawrence Sr. Sec. School
10th from Secondary Education
References
References available upon request.
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