Utkarsh Dhawan

Accessed and organized confidential medical records for U.S. healthcare clients.

• Ensured compliance with HIPAA and data protection standards.
• Maintained accuracy of documentation to optimize processes.
• Facilitated client management by keeping accurate, confidential records.
• Prepared medical reports to support specialist referrals.
• Adhered to established protocols and guidelines for healthcare practices.
• Transcribed and compiled patient medical records for monitoring and care enhancement.
• Implemented organizational techniques to file information efficiently.

Executed technical solutions in collaboration with cross-functional teams to enhance project outcomes.

• Facilitated IT operations and client projects until project ramp-down.
• Performed recovery operations to restore systems after failures, minimizing downtime.
• Resolved service user requests within established timeframes, ensuring efficient support.
• Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, boosting client satisfaction.
• Managed installation and configuration of computer systems and networks for seamless integration.
• Facilitated prompt issue resolution while maintaining high service quality standards.

Monitored staff performance, implementing improvement plans to enhance effectiveness.

• Managed inventory control, reducing waste and maintaining optimal stock levels.
• Delivered comprehensive training programs, boosting team skills and overall performance.
• Fostered employee morale through positive practices focused on career development.
• Oversaw daily operations, ensuring high standards in personnel management and customer service.
• Optimized inventory processes and enhanced local marketing strategies.
• Cultivated leadership abilities while multitasking in a high-pressure environment.
• Conducted performance reviews, identifying development areas and recognizing top performers.