Utkarsh Dixit
Kanpur
Summary
Results-driven Senior Executive Manager with expertise in strategic planning, team leadership, and operational management. Drives profitability and productivity while fostering innovation. Builds high-performing teams and cultivates profitable partnerships to achieve organizational goals.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Senior Executive Manager
Komathsu International
Delhi
06.2017 - 10.2025
- Collaborated with cross-functional teams to streamline service delivery processes, improving overall customer satisfaction.
- Monitored customer feedback to pinpoint specific areas for service quality enhancement, leading to targeted improvements.
- Resolved customer complaints using effective problem-solving techniques.
- Trained new staff on customer service protocols and software tools, ensuring effective customer interactions and faster onboarding.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Senior Sales Manager
Regenvo Mobile PVT LTD
Lucknow
04.2015 - 03.2017
- Recruited, hired, and supervised high-performing sales team, driving revenue growth.
- Trained and mentored junior sales staff on sales techniques and product knowledge, enhancing overall team effectiveness.
- Managed key client relationships, ensuring satisfaction and fostering repeat business.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
Education
BBA - Financial Management
J.S. University
Unnao05-2022
Intermediate Certificate - PCM
PPN Inter College
Kanpur06-2015
Skills
- Customer service
- Software training
- Team development
- Customer relationship management
- Budget administration
- Loss prevention procedures
- Complaints resolution
- Promotional campaign development
- Sales strategy development
- Call center management
- One call resolution
Languages
Hindi
Native
Native
English
Advanced (C1)
C1
Certification
Tally
Timeline
Senior Executive Manager
Komathsu International
06.2017 - 10.2025
Senior Sales Manager
Regenvo Mobile PVT LTD
04.2015 - 03.2017
BBA - Financial Management
J.S. University
Intermediate Certificate - PCM
PPN Inter College