Utkarsh Gaurav

• Directed team of 40+ Content Sourcing Specialists and 7 Content Sourcing Coordinators in planning discussions with Content and Production Services teams to define product specifications, workflow, and project bid requirements.
• Spearheaded large-scale global transformation implementing process improvements, yielding 5% increase in staff productivity, $1 million cost savings, and 10% boost in customer satisfaction.
• Identified operational gaps using data-driven approach and developed solutions in collaboration with vendor sites and business stakeholders.
• Collaborated with cross-functional/cross-regional stakeholders to overcome operational challenges.
• Grasped end-to-end processes impacting operation (i.e., contracting, finances, capacity, workflows) and supported stakeholders driving these efforts.
• Monitored performance and implemented optimization or corrective measures using metrics and reports from operational systems.
• Achieved 95% accuracy rate and cut turnaround time from 72 hours to 24 hours.

• Developing Doubt Solving Platform to cater to K-12 and JEE and NEET students with th help of team of 3 developers which reduced time to answer doubts by 20% compared to previous year.
• Owning the product lifecycle from discovery and definition to execution launch & iteration.
• Work with cross-functional business product and marketing leaders to develop the digital experience, Platform team roadmap, balancing long-term infrastructure investments against near-term KPIs and targets.
• Defined detailed use cases product requirements and technical specs needed to support roadmap initiatives resulting in increased customer satisfaction based on the surveys completed by the customers.
• Led Course Test activities for all training courses in the organisation including cycle testing UAT editorial and instructional design checks to properly document problems for issue resolution. Reduced defect rates from 10% QA to less than 1% QA.
• Managed team of 5 analysts creating business metrics program which led to a 10% increase in customer retention offshore engineering teams.
• Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.

• Reduced supplier/vendor communication time by 15% working on RFP, RFQ, and RFI.
• Generated structured plans for content generation with timelines and hiring requirements across grades.
• Developed learning activities and supporting materials for instructor-led training, web-based training, application simulations, and performance simulation according to content design plan.
• Headed team responsible for creating content for e-learning modules and developing training solutions using prescribed tools, quality standards, and milestones.
• Ensured general well-being of processes to bolster professional growth and cement long-term association with contributors to content projects.
  Used verification techniques to manage changes in project scope, schedule, and costs.
• Worked on GTP(Global Test Prep US, UK, and Brazil). Onboarded educators like Dr. Najeeb, Dr. Peter Horneffer, and Anthony Surtger (USMLE, MCAT, SAT, and ACT) and Kaplan Course preparation.
• Planned study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.

• Created curricula, research topics and conceptualized course format, subject matter, and presentation
• Organized, scheduled, and facilitated 8-12 weeklong courses based on need
• Develop facilitator-led and digital learning materials, including user guides, participant guides, facilitator guides, presentations, quick reference guides, job aids, learning activities, learning assessments, e-learning, videos, and other modalities
• Coordinate activities of workers engaged in cataloging, distributing, and maintaining educational materials and equipment in curriculum libraries and laboratories.
• Maintain a database for DA Tree Structure for the product by creating suitable learning objectives and material on a self-hosted management system
• Designed and developed exceptional technical course content and lab exercises for the instructor presentation or self-paced learning
• Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.

• Develop tests, questionnaires, and procedures that measure the effectiveness of curricula, and use these tools to determine whether program objectives are being met.
• Research, evaluate, and prepare recommendations on curricula, instructional methods, and materials for school systems.

Skills evolved: Management " Program Management " Sprint Planning " Education Strategy " Process Improvement " Microsoft Office " Timing " Microsoft Excel " User Stories " User Journeys " Change Management " Team Management " Project Management

• Verified accuracy and consistency of product data, reviewed 200+ product reviews for accuracy and compliance, and identified and corrected any discrepancies, achieving 100% accuracy rate.

• Designed and developed exceptional technical course content and lab exercises for the instructor presentation or self-paced learning
• Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.