Summary
Overview
Work History
Education
Skills
Websites
Disclaimer
PROFESSIONAL SUMMARY
Timeline
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Utkarsh Jha

Utkarsh Jha

Technical Support Engineer
Bengaluru

Summary

Experienced Technical Support Engineer with 9 years in Power Trading systems. Skilled in resolving downtime issues and integrating new hardware. Seeking to build a successful career in a dynamic corporate Hi-tech setting. Thrive in challenging and innovative environments, eager to contribute as a key player.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Technical Support Engineer

Fluence Energy
01.2023 - Current
  • Provided Tier 2 and Tier 3 technical support for over 500 MWh of solar, wind, and battery storage projects across CAISO & AEMO market.
  • Acted as liaison between field technicians, and control room operators to resolve system faults and communication issues.
  • Supported integration and monitoring of assets in power trading platforms, ensuring accurate data delivery for market participation.
  • Created and maintained technical documentation and training materials for internal and external stakeholders.
  • Managed support tickets and delivered prompt remote support for outage faults, communication alerts, and telemetry failures.

Dy. Manager

50 HERTZ LTD. (MANIKARAN POWER GROUP)
06.2022 - 12.2022
  • Significant Highlights: Currently leading a team to make alliance with other Key Global Organizations to prepare competitive Bid for Power System Operation Corporation Ltd. (POSOCO) and Kerala State Electricity Board (KSEBL) for Web Based Energy Scheduling & SAMAST projects respectively.
  • Currently focusing on OT such as Energy/Power Portfolio Management, Asset Monitoring, Smart Grid Management, and System Integration.

Product Specialist-BD

OCCIPITAL LABS Pvt. Ltd. (URJA- Incubation under TATA POWER)
02.2021 - 06.2022
  • Strategic Selling energy efficient URJA IOT based solutions which provide device level Energy Analytics with intelligence of Productivity gaps across Industries.

Technical Sales Engineer

TRIDENT TECHLABS PVT. LTD.
03.2019 - 09.2020
  • Software products: Responsible for selling Transmission & Distribution software’s like CYME International T&D (US), SKM System Analysis Inc. for various system studies conducted in Power system, Primtech 3D Substation Design software (Digital Twin Technology- German).
  • Sales with AMC (Annual Maintenance Contract) support & services to power utility (DISCOM) personal for power system consultancy and simulation software of various Govt. schemes- IPDS, Smart Grid.
  • Bid-Preparation and Handling ADB, World Bank funded project in India, Nepal, and Bangladesh.
  • Effectively taken care of Software & Project sales worth $2 million for TATA POWER, BSES, Power Grid, BHEL, IOCL, BESCOM, SJVNL, HPSEB and India Smart Grid Forum.
  • Concept Selling of Products and services to Utilities from entire North India and few power utilities from South region.

Assistant Manager- Business Development

INDIA GO SOLAR, First India’s Solar Ecommerce market place
08.2018 - 02.2019
  • Revenue generated for Residential & Industrial clients (On/Off Grid Solar Projects up to 200kw)
  • Demonstrated experience in performing solar resource assessments and shadow Analysis modeling using tools like Google Earth Pro, PV Syst.
  • Maintain accountability of affiliates on CRM and provide weekly trainings to the existing affiliates across India through Webinars.
  • Added potential affiliates from PAN India and made them aware with solar state wise policies and regulations, subsidies.

Area Manager- Open Access & Solar Open Access

Indian Energy Exchange
12.2016 - 10.2016
  • Monitoring daily bid management, reporting processing and Power exchange bidding at IEX platform.
  • Market Follow up of Delhi NCR clients for Short term Open Access, Plant survey, Bid optimization, Analysis of Market Clearing Price and Volume calculations, Assisting clients with all formalities needed for ABT Meter Installation.
  • Conducted Training to new clients for receiving Meter Data from their Local feeder (Substations) and fetch data into system through L&T, Secure, Elster provided software.
  • Preparation of MSC Reports (Weekly/Monthly/Annual) on Short term transaction of electricity.
  • Coordinating with clients for clearance of NOC through HVPNL. Follow up on monthly basis regarding Bill Adjustment with Haryana DISCOM.
  • Managing all liaising activities of HVPNL, DHBVN with back end, under the supervision of SDO and local Contractors.

Education

B.Tech - Electrical Engineering

MM University
Mullana, Ambala
01.2012 - 01.2016

Skills

Technical Support

Power Trading Platforms (eg, Mosaic, PPA management)

BESS monitoring

Remote Troubleshooting & Incident Resolution

Technical Documentation & Root Cause Analysis (RCA)

SharePoint access administration

Swagger, Datadog alerts for alert monitoring purpose

CRM & Zendesk ticket Ticketing tools (Hubspot, JIRA, Servicenow Atlassian Opsgenie critical alerts)

IOT/AI/ML based solutions

Software Sales in Utilities

Regulatory Framework

Remote support

Ticket management

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Disclaimer

I, hereby declare that the details furnished above are true and correct to the best of my knowledge. Utkarsh Kr. Jha

PROFESSIONAL SUMMARY

Nine years of Techno commercial experience in Sales, Marketing, Business Development, Technical support,Complete Bid Management including preparation of EOI proposals, Pre Bid Queries, Suggestions, RFP & Competitor Analysis and Finalization of Contract Agreement on Award of Project, Worked closely with International principals to optimize sales results, Monitoring & Management systems, Regulatory Frameworks for Open Access, Digital Smart Grids, Industrial Energy Automation such as IOT/AI/ML based solutions made plant energy efficient by 40%, Software services for DISCOM reduced Annual T&D losses by 20% (Delhi Power Distribution company), Utility and manufacturing hubs.

Timeline

Technical Support Engineer

Fluence Energy
01.2023 - Current

Dy. Manager

50 HERTZ LTD. (MANIKARAN POWER GROUP)
06.2022 - 12.2022

Product Specialist-BD

OCCIPITAL LABS Pvt. Ltd. (URJA- Incubation under TATA POWER)
02.2021 - 06.2022

Technical Sales Engineer

TRIDENT TECHLABS PVT. LTD.
03.2019 - 09.2020

Assistant Manager- Business Development

INDIA GO SOLAR, First India’s Solar Ecommerce market place
08.2018 - 02.2019

Area Manager- Open Access & Solar Open Access

Indian Energy Exchange
12.2016 - 10.2016

B.Tech - Electrical Engineering

MM University
01.2012 - 01.2016

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Utkarsh JhaTechnical Support Engineer