Utkarsh Krishna
Retail Sales Executive, Digital Marketing Expert, Project Manager
Varanasi
Summary
Dedicated customer service professional with extensive experience across diverse industries, demonstrating a strong ability to establish rapport and foster lasting relationships with clients. Recognized as a solid team player characterized by an outgoing and positive demeanor while consistently striving to enhance customer satisfaction and drive company success. Specialization in quality, speed, and process optimization underscores a commitment to operational excellence. Articulate, energetic, and results-oriented with a genuine passion for cultivating partnerships and contributing to business growth.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Banking Customer Service Representative
HDFC Bank
02.2024 - Current
- Having around 2 years of experience in the banking sector in various roles, such as a gold loan expert, customer experience executive, and retail sales executive in the form of a personal banker. Before this, I had worked as a sales expert in different roles at various companies.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Excellent communication skills, both verbal and written.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Delivered personalized banking advice, helping customers make informed financial decisions.
Digital Marketing Specialist
Safalta Education Pvt.Ltd
05.2023 - 01.2024
- Backlinks -30 Days
- SEO
- SMM
- Content Writing
- Google Ads
- Food blogger - page name -Banarasi Foodie Page Link - https://www.instagram.com/banarasi__foodie/
- Increased website traffic by implementing effective SEO strategies and optimizing content.
- Streamlined processes within the team through regular communication and collaboration with fellow trainees in order to successfully complete tasks on time.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
Project Manager and Sales Executive
GreenPack India Pvt. Ltd.
07.2021 - 10.2022
- Worked as Project Manager and Sales Executive at GreenPack India Pvt. Ltd.
- Event Cultural Head at School Of Management Sciences, Varanasi Uttar Pradesh
- State-level sports player in football and swimming
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Managed over 50 calls per day
Education
Diploma - Digital Marketing
IIDE
Mumbai, India 04.2001 -
BBA - Business Administration And Management
SMS Varanasi
Varanasi 04.2001 -
No Degree - CBSE
DPS Varanasi
Varanasi 04.2001 -
High School - CBSE
DPS Varanasi
Varanasi01.2014
Skills
Leadership and team coordination
Digital design professional
SEO strategy development
Social media strategy development
Digital advertising expertise
Client confidentiality
Sales proficiency
Problem-solving abilities
Time management
Customer service excellence
Computer skills
Teamwork skills
Calm and professional under pressure
Multitasking Abilities
Self motivation
Certification
SEMRUSH
Timeline
Banking Customer Service Representative
HDFC Bank
02.2024 - Current
Digital Marketing Specialist
Safalta Education Pvt.Ltd
05.2023 - 01.2024
Project Manager and Sales Executive
GreenPack India Pvt. Ltd.
07.2021 - 10.2022
Diploma - Digital Marketing
IIDE
04.2001 -
BBA - Business Administration And Management
SMS Varanasi
04.2001 -
No Degree - CBSE
DPS Varanasi
04.2001 -
High School - CBSE
DPS Varanasi