Utkarsh Kumar
Ghaziabad
Summary
Motivated professional with a strong desire to utilize skills and knowledge gained through education and work experience. Seeking to make a meaningful contribution within a reputable organization. Eager to join a company that provides opportunities for growth, responsibility, and the chance to demonstrate capabilities while expanding skill set through continuous learning and development initiatives.
Overview
10
10
years of professional experience
Work History
Assistant Team Lead
Regenesys Business School
Ghaziabad, India (Remote)
04.2025 - Current
- Managed team of 8-10 academic counselors & ensuring monthly revenue targets are achieved.
- Enhanced team productivity through effective communication, cross-training, and feedback sessions.
- Assisted with new hire processing and existing training programs.
- Managed team workload to reach targets for specific tasks to ensure target achievement.
- Led regular team meetings to discuss progress, challenges, and opportunities for growth, fostering an atmosphere of continuous learning.
- Handled individual revenue target along with team's monthly targets, set by the company.
- Mentored junior team members for increased skill development and career growth.
- Promoted a positive work environment by fostering teamwork and open communication among team members.
Sales Manager (B2B & B2C Sales)
Regenesys Business School, South Africa
Ghaziabad, India (Remote)
11.2023 - 03.2025
- Calling assigned leads (100-150 calls per day) to counsel and educate working professionals about the enquired course, offered by the institution (B2C sales).
- Handled B2B sales & pitched short term upskill programs for working professionals to HR or L&D departments of the companies.
- Target achievement of 150% in the year 2024-2025
- Pitching the relevant education programs & upskill courses as per the expectations of the companies and working professionals.
- Objection handling during the sales pitch
- Follow up with learners through calls, Watsapp chats and mails
- Updating VINE CRM & maintaining the CRM hygiene
- Achieving monthly/weekly targets for billing & number of enrollments, assigned by the company
- Handling after sales processes like sales logging, generating login credentials, etc.
- Cross-selling & upselling the courses, offered by the institution.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Ensuring that all SOPs, set up by the company, are followed & adhered to.
Business Owner
Corporate Khansama
Delhi NCR, India
08.2020 - 10.2023
- Moved throughout facility and kitchen to visually monitor food quality and service standards.
- Evaluated current markets to identify trends and market shifts.
- Solicited feedback from guests concerning food, beverages and service to make improvements where necessary.
- Established budgets and monitored operations to keep expenditure within budget.
- Supervised portion control and quantities of preparation to minimize waste.
- Developed staff by providing ongoing feedback, establishing performance expectations and conducting performance reviews.
- Responded to complaints, taking appropriate action to turn dissatisfied guests into return guests.
- Estimated food needs to place orders with distributors and schedule deliveries of fresh food and supplies.
- Interviewed, selected and trained staff for smooth restaurant operations with outstanding customer service.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Efficiently resolved customer queries to deliver a quality dining experience.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Suggested new recipes, seasonal offerings and promotions to enhance menu selections.
- Created design packages to drive on-brand initiatives and increase sales.
- Designed printed brochures, banners and signs, aligning visual collateral with brand mission and values.
- Developed successful sales strategies, increasing yearly sales by 225%.
Business Owner
Bishraj Agencies
07.2019 - 07.2020
- Market research & competitors' analysis for engine oil lubricants sector in nearby area to know about the offerings, price point, etc.
- Business development in potential markets
- Workflow Planning
- Developing new business strategies
- Handling demand and supply of potential B2C market like retail shops, wholesalers, dealers & mechanics
- Handling purchase & transportation from end to end sales cycle
- Handling inventory & stock management
- Handling pricing with customers
- Billing & revenue collection from the buyers
- Logistics Management
- Performance evaluations of staff
- Maintaining Customers' relationship.
Corporate Sales
Max Healthcare
Delhi, India
03.2018 - 06.2019
- Handling & management of assigned schools & colleges in Delhi NCR
- Pitching & Up selling of medical health checkup camps & medical room facilities to existing schools
- Handling documentation like agreement/contract signing & renewal with concerned department from the school
- New business development by hunting for new schools in the assigned territory
- Cold calling, pitching the products & services & scheduling the face to face meetings with HR or admin department of schools
- Final Conversion/Revenue generation
- Collection and banking of revenue
- Selling value added products, cross and up sell
- Gather information about competitors and opportunities
- Organizing & conducting on-site medical camps at client's premises
- Setting up & management of new & existing medical rooms
- Resolving clients' issues related to medical rooms.
Center Head
Hindustan Times Learning Centers
Delhi NCR, India
06.2016 - 12.2017
- Managing sales team for two HT brands, Studymate & Englishmate at the center.
- Cold Calling (70-100 calls per day) on interested leads, entered in Leadsquared (Lead Management Software)
- Monthly target achievement of enrollments for both brands
- Visiting schools for lead generation & marketing activities for Studymate & Englishmate like personality development workshops, career counseling sessions, etc
- Follow up on enquiries to ensure walk-in
- Attending the walk-ins at the center and counsel them regarding SM & EM and advantages & benefits of joining these HT brands
- Final Conversion/Revenue generation
- Collection and banking of revenue
- Selling value added products, cross and up sell
- Gather information about competitors and opportunities
- B2B marketing and sales for SM & EM in TGs like CBSE schools, colleges and corporates for lead generation activities and corporate tie ups
- Center marketing activities to generate enquiries for SM & EM
- Conduct school activities and build school relationships to create awareness among TG
- Execute in-center marketing activities and programs such as referral activities, workshops, etc
- Execute out-center marketing activities in market places, schools, residential areas, etc
- Regular student & parent communication for academic progress of child including PTMs
- Escalation & resolution of academic problems
- Monitor and informing student absenteeism calling, class cancellations, assisting in test/examinations
- Timely entry of data to MIS portals
- Effective day to day center management.
Assistant Sales Manager
WCRC, World Consulting & Research Corporation
Mumbai, India
04.2015 - 04.2016
- Market research
- Generating the prospect brand list
- Cold Calling
- Lead Generation and follow ups with the prospect brands
- Scheduling the meetings with the clients
- Meeting the clients
- Presentation of the product and proposal
- Negotiation with the clients
- Closing the deals with the clients
- Resolving of clients' queries and doubts from lead generation to closing of the deal
Education
PGDM (MBA) - Marketing
ITM Business School
01.2015
B.Tech - Automotive Design Engineering
University of Petroleum & Energy Studies
Dehradun, UT01.2012
12th - Science
City Montessori School
Lucknow, UP01.2008
10th - Science
City Montessori School
Lucknow, UP01.2006
Skills
- Strategic business development
- Client-oriented
- Product knowledge
- Dynamic presence
- Sales strategy development
- Fostering customer trust
- Effective interpersonal communication
- Sales cycle management
- Cultivating strong partnerships
Languages
Hindi: First Language
English: C2 Proficient
Hobbies and Interests
Graphic Designing, Watching OTT motivational media, Social Media Marketing, Cycling
Website & Portfolio
- Https://corporatekhansama.co.in
- Https://instagram.com/corporatekhansama
- Https://facebook.com/corporatekhansama
Timeline
Assistant Team Lead
Regenesys Business School
04.2025 - Current
Sales Manager (B2B & B2C Sales)
Regenesys Business School, South Africa
11.2023 - 03.2025
Business Owner
Corporate Khansama
08.2020 - 10.2023
Business Owner
Bishraj Agencies
07.2019 - 07.2020
Corporate Sales
Max Healthcare
03.2018 - 06.2019
Center Head
Hindustan Times Learning Centers
06.2016 - 12.2017
Assistant Sales Manager
WCRC, World Consulting & Research Corporation
04.2015 - 04.2016
B.Tech - Automotive Design Engineering
University of Petroleum & Energy Studies
12th - Science
City Montessori School
10th - Science
City Montessori School
PGDM (MBA) - Marketing
ITM Business School