Summary
Overview
Work History
Education
Skills
Timeline
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Utkarsh Kumar Singh

Mumbai

Summary

Aspiring Product Manager with experience in client-facing roles, strategic problem-solving, and data-driven decision-making. Proven ability to analyze customer insights and deliver actionable product strategies to drive user engagement and revenue growth.

Overview

5
5
years of professional experience

Work History

Consultant

KPMG
Mumbai
04.2025 - Current
  • Analyzed VOCs & industry data for PropEquity to develop & identify four key opportunities for product features.
  • Authored a two-year business plan projecting Rs 1.5 crore in revenue growth via subscription models.
  • Defined three user personas to identify requirements for home buyers at risk of project delays.
  • Led end-to-end UX design in Figma & delivered high-fidelity wireframes, reducing development rework by 15%.

Associate

PwC
Mumbai
05.2023 - 06.2023
  • Benchmark MSME payment offerings across eight competitors, identifying three strategic gaps for the bank.
  • Created a digital transformation proposal that secured a project of Rs 50 lakh-plus.
  • Engineered end-to-end user journeys & developed mockups for credit-card onboarding on a digital-banking app.

Business Analyst

Darwinbox
Hyderabad
06.2022 - 04.2023
  • Optimized CRM features, slashing ticket volume by 24% and SLA breaches by 19% within one quarter.
  • Championed CX initiatives that boosted CSAT by 10 points and NPS by 15 points over a six-month period.
  • Redesigned the vendor escalation matrix in collaboration with partners, accelerating First Response Time by 30%
  • Revamped the Help Center Portal, driving a 22% increase in user adoption & decreasing query resolution time.

Assistant Systems Engineer

TCS
Hyderabad
11.2020 - 06.2022
  • Mentored over 10 new hires through knowledge transfer sessions, and developed standardized sprint decks, enhancing onboarding.
  • Handled ITIL modules while utilizing TDV Studio for integration, access, and driver management.
  • Engineered materialized views leveraging internal databases, cutting operational time by 27%.
  • Streamlined TDV Studio data retrieval process, achieving a 16% faster query time, and a 12% reduction in incidents.

Education

MBA - General Management

IIM Mumbai
Mumbai
03.2025

BTech - Mechanical Engineering

VIT, Vellore
Vellore
07.2020

Skills

  • SQL
  • Python
  • Power BI
  • Confluence
  • EDA
  • Zoho CRM
  • Google Analytics
  • Jira
  • Excel
  • Tableau
  • Competitive analysis
  • Market research

Timeline

Consultant

KPMG
04.2025 - Current

Associate

PwC
05.2023 - 06.2023

Business Analyst

Darwinbox
06.2022 - 04.2023

Assistant Systems Engineer

TCS
11.2020 - 06.2022

MBA - General Management

IIM Mumbai

BTech - Mechanical Engineering

VIT, Vellore

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