Utkarsh Pachaury
Scrum Master
Jaipur
Summary
~8 years of experience in the field of IT Industry with overall ~6 years of experience as Scrum Master. Have proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Senior Scrum Master
Teleperformance
11.2023 - 02.2024
- Instrumental in fostering an environment conducive to open communication, resulting in increased trust among team members and improved decision-making processes.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
- Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
- Consistently exceeded performance targets by diligently tracking project progress and proactively addressing any deviations from planned objectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Communicated project updates to stakeholders at all levels.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Scrum Master
Teleperformance
10.2021 - 10.2023
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Led sprint reviews and planning meetings to promote full team engagement.
- Coordinated with external vendors to deliver IT project components.
Scrum Master
Teleperformance
06.2019 - 09.2021
- Shadowed Scrum Master.
- Assisted in Facilitating Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Participated in sprint reviews and planning meetings.
- Worked across teams to find solutions and answers to issues encountered by engineering personnel.
- Researched current trends to stay knowledgeable in Scrum methods.
- Resolved staff conflicts and identified potential areas of improvement.
Technical Support Engineer
Teleperformance
03.2018 - 05.2019
- Mentored junior members of the team on best practices in issue resolution techniques.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Streamlined support processes for increased efficiency and reduced response times.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Performed root cause analysis of reported issues to enact corrections.
- Communicated with stakeholders to share critical technical information and deliver project updates.
Project Manager
Big Data Marketers
08.2016 - 02.2018
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Met project deadlines without sacrificing build quality or workplace safety.
- Reported regularly to managers on project budget, progress, and technical problems.
Customer Insights Analyst
Big Data Marketers
08.2015 - 07.2016
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Cultivated relationships with industry leaders and within company to share tips and information.
Education
Bachelor of Technology - Electronics & Instrumentation Engineering
Hindustan College Of Science & Technology
Mathura, India 04.2001 -
Skills
Agile
Scrum
Servant Leadership
Coaching & Mentoring
Retrospective Analysis
Stakeholder Management
Team Collaboration
Conflict Resolution
Certification
Certified Scrum Master® (CSM®) from Scrum Alliance (Credential ID – 1917876)
Timeline
Lean Six Sigma Green Belt Certified from AIGPE (Credential ID – ZSSGB121150933)
04-2024
Certified Scrum Master® (CSM®) from Scrum Alliance (Credential ID – 1917876)
03-2024
Senior Scrum Master
Teleperformance
11.2023 - 02.2024
Lean Six Sigma Yellow Belt Certified from AIGPE (Credential ID – ZSSYB121152166)
10-2023
AZ-900: Microsoft Azure Fundamentals Certified (Credential ID – 90088105)
12-2022
Scrum Master
Teleperformance
10.2021 - 10.2023
Scrum Master
Teleperformance
06.2019 - 09.2021
Technical Support Engineer
Teleperformance
03.2018 - 05.2019
Project Manager
Big Data Marketers
08.2016 - 02.2018
Customer Insights Analyst
Big Data Marketers
08.2015 - 07.2016
Bachelor of Technology - Electronics & Instrumentation Engineering
Hindustan College Of Science & Technology
04.2001 -
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