Amdeus
Utkarsh Pandey
Assistance Manager -Fraud Prevention & Chargeback Management
Gurugram
Summary
Driven expert with over 9 years of experience in payment management and integration with credit card operations, project management, who specializes in looking into suspicious activities related to aviation and e-commerce. knowledgeable resource that is dedicated to collaborating with clients and cross-departmental staff to identify solutions.
Having excellent abilities in fraud prevention, chargeback handling.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of process and industry standards.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Assistant Manager
Air India Limited
07.2024 - Current
- Well-versed in payment gateway, aggregator, administration, and refund-related activities.
- Worked on direct and indirect sale revenue audit to minimize revenue loss.
- Worked on ARC and BSP chargebacks and ADMs.
- Experienced with working on multiple payment gateways such as MPGS, Bill Desk, WorldPay, and Worldline. Pay Glocal, CC Avenue, for chargebacks, daily refunds.
- POS/EDC-related administration across network airport payments.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Trained on Accertify's fraud management services.
- Administering transactions related to fraud and dispute management to mitigate risk, with global acceptance on sale channels.
- Well-versed in all types of transactions, i.e., 3DS, Non-3DS, ECI values, and MOTO transactions.
- Proficient with Navitaire (CRM), an Amadeus.
Senior Associate
Tata SIA Airline Limited (Vistara)
03.2022 - 06.2024
- Analyze a large count of data to find patterns of fraud-related activities.
- Payment gateway activities related to reversals and issuances.
- Used coordination and planning skills to achieve results according to the schedule.
- Chargeback management, as per card schemes' guidelines.
- Works on part of reconciliation related to chargeback, minimizing the loss and better controlling revenue leakage.
- Handled multiple payment gateways such as MPGS, Bill Desk, WorldPay, Worldline, and Pay Glocal for chargebacks and daily refunds.
Executive
SpiceJet Airlines
09.2016 - 09.2021
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Handled day-to-day running of operations, ensuring high levels of productivity and progression.
- Daily passenger refund against booking cancellation in multi-currency.
- Risk and chargeback monitoring.
Education
B.Com -
Shubharti University
Meerut 04.2001 -
No Degree -
Happy Model School
Varanasi, India 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Decision-making
Time management
Customer service
Customer rapport
Software
Navitaire
Accertify
Microsoft Office
Timeline
Assistant Manager
Air India Limited
07.2024 - Current
Senior Associate
Tata SIA Airline Limited (Vistara)
03.2022 - 06.2024
Executive
SpiceJet Airlines
09.2016 - 09.2021
B.Com -
Shubharti University
04.2001 -
No Degree -
Happy Model School
04.2001 -