Utkarsh Pednekar
Mapusa
Summary
Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
2
2
years of professional experience
Work History
Service Manager
Chowgule industries
Panaji,Goa
03.2022 - Current
- Responsible for workshop operation staff and their productivity/trainings certification for KPI/BSC (SA, supervisor, TA and warranty in-charge etc)
- Quality service repairs, customer retention monitoring fix it right first
- Morning meeting for critical jobs and repeat complains with floor team and SAs
- Load and Labour earning monitoring or over business sensitizing
- Load related performance review meetings weekly with CCM and CCEs
- Maintaining hygiene for staff working environment considering 5-S.
Operations and fleet in charge
GVK emri
- Emergency ambulance services 24×7 operations
- Maintaining roaster for duties of driver and EMTs (100nos.)
- Monthly Attendance of staff is sent to HR
- Paying surprise visit at location ambulance parked and vendors
- Day and mid night
- Maintaining ambulance up time with minimum breakdowns
- Fleet responsibilities like KMPL, schedule services involving costing target for month
- Monthly fleet reports and quarterly asset verification reports
- Vendor management
- Supply chain management related to fleet
- Regular visits and Audits for ambulances
- Training record for staff and timely completion
- Accidental estimation for budget or expense purpose, Body shop and service is taken care with its process work carried out concentrating on monthly budget
- On breakdown site and in workshop diagnosis carried out so that accurate estimate is submitted to finance department for amount disbursement to vendor
- Also guiding local mechanics, painters and denters while working over ambulances on Sundays or late hours.
Technical Expert
Morris Garages
- Technician training from Basic to Diagnostic
- Pre-delivery inspection process supervisor
- Products complain Reports preparation for manufacturing plant
- Vehicle Diagnosis and module upgradation in-charge
- Bodyshop floor staff supervision for process and quality.
After sales service Trainer
Hyundai
- In-house trainings interdealer for better services for customers
- Training focused on technical processes, customer handling for service engineer
- Training conducted for service managers, works manager, technicians
- Customer relation executive, customer relation manager, floor supervisor, Co tech, final inspector and pick and drop drivers
- Bodyshop staff process training for enhancing work quality.
After sales service engineer
Maruti Suzuki
- Customer greeting and assisting them technically
- Ensuring best quality repair for customer satisfaction Including post service follow up
- Bodyshop work estimation linked with insurance companies' approvals.
Technician
Ford
- General inspection of every vehicle reported to workshop
- Timely taking vehicle out from bay after work to avoid delay in customer promised time
- Services from 1k-100000k KM
- Basic electrical diagnosis
- Simultaneously worked on project in workshop itself.
Trainee technician
Maruti Suzuki
- General inspection of every vehicle reported to workshop
- Major services under assistance of senior technician
- Also fitting jobs of Bodyshop.
Education
Bachelor of Automobile engineering - Automotive Engineering
R.M.C.E.T
Mumbai University06-2018
Diploma in Automobile engineering - Automotive Engineering
Agnel Polytechnic
Verna, Goa08-2015
MBA - Operations And Production Management
Suresh Gyan Vihar University
JaipurSkills
- Team Management
- Leadership
- Budget Control
- Shift Scheduling
- Customer Service Management
- Performance Evaluations
- Resource Allocation
- New Employee Hiring
- Service Documentation
- Schedule Management
- Employee Training and Development
- Service Quality Management
- Process Implementation
- Mechanical Diagnostics
- Employee Relations
- Staff Training and Development
- Vendor Sourcing
- Time Management
- Positive Attitude
- Preventive Maintenance
- Revenue Generation
- Staff Supervision
- Strategic business planning
Languages
Konkani
First Language
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Timeline
Service Manager
Chowgule industries
03.2022 - Current
Operations and fleet in charge
GVK emri
Technical Expert
Morris Garages
After sales service Trainer
Hyundai
After sales service engineer
Maruti Suzuki
Technician
Ford
Trainee technician
Maruti Suzuki
Bachelor of Automobile engineering - Automotive Engineering
R.M.C.E.T
Diploma in Automobile engineering - Automotive Engineering
Agnel Polytechnic
MBA - Operations And Production Management
Suresh Gyan Vihar University
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