Shubham Rai
Azamgarh
Summary
Seasoned Agency Manager with a proven track record at HDB Financial Services Ltd, excelling in operations management and team leadership. Expert in enhancing revenue generation and ensuring regulatory compliance, demonstrated through effective portfolio management and staff training. Skilled in SAP, adept at driving product solutions and collections oversight, significantly improving efficiency and partner satisfaction.
Overview
7
7
years of professional experience
Work History
Agency Manager
HDB Financial Services Ltd
Azamgarh
11.2023 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Supported agency partner campaign execution for many campaigns, facilitating effective use of technologies to achieve stated partner objectives.
- Ensured compliance with industry regulations and company policies.
- Supervised daily activities of all employees ensuring tasks were completed accurately and on time.
- Evaluated current processes and identified areas for improvement in order to increase efficiency.
Collection Associate
HDB Financial Service
01.2021 - 11.2024
- Handling the collection of Two-Wheeler Loan Portfolio
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Provided information on payment options, such as installment plans, to help resolve customer delinquencies.
- Advised delinquent customers on strategies for debt repayment.
Collection Officer
Hero Fincorp Ltd
Azamgarh
03.2018 - 01.2020
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Developed collection strategies for delinquent accounts, including payment arrangements with customers.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Monitored overdue accounts using automated information systems.
Education
L. L. B. -
VBSPU
Jaunpur01.2022
Graduation -
VBSPU
Jaunpur01.2019
Intermediate -
UP Board
Allahabad01.2016
High School -
UP Board
Allahabad01.2013
Skills
- Revenue generation
- Staff training
- Operations management
- Marketing management
- Budgets
- Product solutions
- Proficient in SAP
- Past due procedures
- Portfolio management
- Collections tracking
- Regulatory compliance
- Team leadership experience
- Statutory reporting
- Collections oversight
Personal Information
- Date of Birth: 04/03/98
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Disclaimer
I hereby declare that all above information is true as per as of my knowledge & belief. I will try for my best performance.
Timeline
Agency Manager
HDB Financial Services Ltd
11.2023 - Current
Collection Associate
HDB Financial Service
01.2021 - 11.2024
Collection Officer
Hero Fincorp Ltd
03.2018 - 01.2020
L. L. B. -
VBSPU
Graduation -
VBSPU
Intermediate -
UP Board
High School -
UP Board
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