Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
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Utkarsh Sharma

Pune

Summary

Dynamic operations professional with 4 years of experience at LTI Mindtree Limited, excelling in incident management and data analysis using SQL. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in financial reconciliation and ERP systems, ensuring adherence to SLAs and fostering team collaboration.

Overview

12
12
years of professional experience

Work History

Criteo India Private Limited
01.2022 - 02.2025

Associate Operation

LTI Mindtree Limited
07.2017 - 01.2025
  • Incident & Ticket Management: Monitor and manage alerts, incidents, and tickets via Slack channels, ensuring timely acknowledgment and resolution.
  • Application Monitoring: Oversee the operational status of applications and process chains in Azure and BI tools, performing hourly and daily checks.
  • Data Analysis & SQL Scripting: Utilize SQL scripts to analyse data, identify errors, and create tickets or incidents for unresolved issues, assigning them to the appropriate team members.
  • Support Coordination: Provide first-level support by creating and managing tickets and incidents, helping tribe members across various projects.
  • Tribe Collaboration: Coordinate with different tribes, including XRM, Platform, Core-Finance, UDP, Monetize, and EUS, to address and resolve issues promptly.
  • SLA Adherence: Ensure all tasks are completed within defined Service Level Agreements (SLAs), demonstrating effective time management and prioritization skills.
  • Training & Development: Provide training to new hires, sharing knowledge on standard operating procedures (SOPs) and best practices to ensure seamless integration into the team.
  • Problem-Solving: Handle complex support tasks by following detailed instructions from tribe teams, demonstrating the ability to resolve issues independently.

Johnson & Johnson
08.2021 - 12.2021

Principal Financial Group
07.2017 - 07.2021
  • Data Verification & Upload: Ensure accurate verification and timely upload of data into the Anaplan application following established procedures.
  • Client Communication: Proactively engage with clients to resolve any errors encountered during the data upload process, ensuring smooth operations.
  • Process Improvement Participation: Contribute to the creation of job aids, automation initiatives, OneNote documentation, and service improvement ideas, actively participating in team-driven enhancements.
  • Team Support: Aid team members as needed, fostering a collaborative and supportive work environment.
  • Adaptability & Flexibility: Demonstrate adaptability to changes in work profiles, willingly taking on additional tasks, working flexible rotational shifts, and maintaining a strong commitment to delivering quality work with timely responses to user needs.
  • Process Enhancement Suggestions: Offer constructive ideas and suggestions to senior team members aimed at improving the data upload process, contributing to continuous improvement efforts.
  • Timely Request Processing: Acknowledge and process upload requests promptly, striving to complete them with minimal turnaround time, ensuring efficiency.
  • Error Escalation: Identify and escalate errors to coordinators and the DFIT team in a timely manner, ensuring swift resolution and minimal disruption.

Assistant Operation and Account

Transport Corporation of India Limited
06.2013 - 12.2016
  • Financial Reconciliation & Banking: Conduct daily cash and cheque reconciliation, prepare Cash Management System (CMS) reports, and deposit funds into the bank, ensuring accurate financial records.
  • Customer Complaint Resolution: Address and resolve customer complaints promptly, maintaining high levels of customer satisfaction.
  • E-Commerce Coordination: Organize pickups and deliveries for e-commerce platforms such as TV Home Shopping Network, Snapdeal, Jasper InfoTech Pvt. Ltd., and Amazon, ensuring timely and accurate shipments.
  • Effective Communication: Utilize strong communication skills to liaise with customers regarding shipment shortages, damages, and delays, providing timely updates and solutions.

Education

M. Com. -

Dr Bhimrao Ambedkar University
Agra
01.2014

B. Com. -

Dr Bhimrao Ambedkar University
Agra
01.2011

Senior Secondary School - Commerce

Jawhar Viddyalaya Inter College
Mathura
01.2008

Higher Secondary School - Commerce

Jawhar Viddyalaya Inter College
Mathura
01.2006

Skills


  • 6 Month Diploma in Financial Accounting
  • Good working knowledge of Internet
  • Basic knowledge on Excel and PowerPoint
  • Working experience 4 years on ERP Gateway

Hobbies and Interests

  • Cricket
  • Listening to music
  • Travelling
  • Freaking out with friends

Affiliations

  • English
  • Hindi

Timeline

Criteo India Private Limited
01.2022 - 02.2025

Johnson & Johnson
08.2021 - 12.2021

Associate Operation

LTI Mindtree Limited
07.2017 - 01.2025

Principal Financial Group
07.2017 - 07.2021

Assistant Operation and Account

Transport Corporation of India Limited
06.2013 - 12.2016

M. Com. -

Dr Bhimrao Ambedkar University

B. Com. -

Dr Bhimrao Ambedkar University

Senior Secondary School - Commerce

Jawhar Viddyalaya Inter College

Higher Secondary School - Commerce

Jawhar Viddyalaya Inter College
Utkarsh Sharma