Utkarsh Sisodia

Mphasis Limited is an Indian multinational information technology services and consulting company. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services.

• Formulated client business requirements into detailed technical specifications for BI reporting, ensuring alignment with project objectives and stakeholder needs.
• Revamped BI report development process, emphasizing a user-centric approach to enhance satisfaction and drive engagement; led to a 35% increase in user adoption and a 20% decrease in support requests.
• Provided comprehensive training and guidance to partners and staff in process improvement techniques, fostering a culture of continuous learning and growth within the organization.
• Built user-friendly documentation for BI tools, facilitating ease of use and understanding for end-users, while also performing thorough data analysis and extraction from BI reports.
• Continually enhanced system performance and efficiency, implementing scalable solutions to accommodate the onboarding of 100+ portfolios and support the company's growth.

Fareportal Inc. is an online travel agency that provides travel technology, travel business process outsourcing, ticket fulfillment, and call center solutions to the online travel industry.

• Collaborating closely with team members to ensure the quality and timely delivery of projects.
• Translated complex requirements into simplified technical specifications, facilitating effective communication and alignment with development, QA, and operations teams to achieve project goals.
• Maintained and groomed the product backlog, employing prioritization techniques to define and manage project scope and sprints, ensuring efficient project execution.
• Conducted product demonstrations for clients and the operations team, effectively showcasing new products and features, and addressing inquiries and feedback.

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

• Expertly maintained and prioritized the product backlog, effectively defining project scope and managing sprints.
• Actively engaged with clients, prospects, and cross-functional teams to onboard clients and expand market reach.
• Demonstrated new products and features to clients, sales teams, and management, driving adoption and revenue growth.
• Acted as key player in integration of Hotels API with clients across globe where integrations resulted in driving around 25% of company's business revenue in those regions, further establishing company's presence and success.
• Played crucial role in designing highly anticipated Dynamic Pricing Feature which resulted in notable 15% increase in company's overall business revenue.
• Utilized SQL and other analytical tools to perform data analysis, extracting valuable insights to inform decision-making processes.
• Played a crucial role in making a substantial presence in many of the major markets-including APAC and US by designing custom solutions which boosted overall performance and increased the sales by more than 1000%.

• Conducted comprehensive black box testing of web applications and finance modules in the travel domain, utilizing various methodologies such as Smoke, Sanity, Regression, and End-to-end Testing.
• Collaborated cross-functionally to understand business requirements, working closely with Development, QA teams, and Stakeholders.
• Demonstrated proficiency in Web Services & Performance Testing with SOAPUI & Postman, while also contributing to product backlog management and client acquisition efforts.

• Designed test cases and conditions, employing Black Box Testing techniques.
• Executed diverse black box testing methodologies, including Functional, Smoke, Regression, Retesting, End-to-end, and Compatibility Testing, alongside Database testing for backend data validation.