UTKARSH SISODIA
Connectivity & Optimization Manager
Noida
Summary
Results-driven API Integration & Partner Launch Specialist with 10+ years of experience managing end-to-end onboarding, complex technical integrations, and enterprise customer delivery in the travel technology ecosystem. Strong expertise in leading multi-party implementation projects, conducting technical workshops, improving onboarding processes, and ensuring partners meet certification and API compliance standards. Adept at collaborating with Sales, Product, Engineering, and third-party tech providers to deliver scalable solutions. Skilled in REST/SOAP APIs, SQL, cloud platforms (AWS), and cross-functional program execution. Proven success in driving partner adoption, optimizing connectivity, and enhancing traveller experience across global markets.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Connectivity & Optimization Manager
EaseMyTrip
02.2024 - Current
- Owned the end-to-end onboarding lifecycle for global hotel suppliers and connectivity partners, including kick-off calls, requirement discovery, solution mapping, and launch execution.
- Led integration workshops with partner IT teams to understand technical requirements, explain EMT API capabilities, and align workflows to partner business processes.
- Managed complex multi-party API implementation projects, coordinating between product, engineering, commercial teams, and 3rd-party tech providers.
- Oversaw API configuration, mapping, certification, and UAT readiness, ensuring partners adhered to performance, functional and connectivity requirements.
- Collaborated with Sales to support pre-sales conversations, partner feasibility assessments, timelines, and technical proposal creation.
- Troubleshot advanced API issues (pricing, availability, booking failures) and worked with L1/L2 teams to drive root cause analysis and resolution.
- Created process documentation, onboarding playbooks, and integration best practices, improving partner launch efficiency and consistency.
- Worked closely with Product teams to capture partner requests, relay API feedback, and influence roadmap items.
- Managed the partner pipeline, tracking onboarding progress, launch readiness, priority sequencing, and go-live planning with Sales.
- Improved mapping operations through Vervotech & GIATA implementations, reducing partner issues by 30+.
- Coordinated with global travel tech platforms (TravelGateX, Juniper, TravelCompositor) to enable scalable connectivity and smooth supply chain integrations.
- Conducted post-launch performance reviews, providing insights and improvement plans to enhance traveller experience and partner API utilization.
Senior Associate – Business Intelligence & Customer Reporting
Mphasis Ltd.
11.2021 - 02.2024
- Delivered custom BI dashboards and client-facing reports aligned to business KPIs.
- Led customer sessions to gather feedback and enhance reporting tools and experience.
- Collaborated across internal teams to develop scalable data solutions and standardize reporting templates.
Associate Team Lead – Quality & Business
Fareportal India Pvt. Ltd.
08.2021 - 10.2021
- Led QA initiatives for OTA systems, ensuring quality standards across travel booking systems.
- Supported integration testing of affiliate APIs and coordinated technical issue resolution.
Business Analyst | Integration & Optimization Analyst
TBO
05.2020 - 08.2021
- Managed API onboarding and performance optimization for global OTAs and wholesalers.
- Delivered partner-specific enhancements, achieving 1000%+ revenue growth in APAC and US markets.
- Worked with sales teams on technical proposals and pre-sales engagements for strategic accounts.
Business Analyst | Senior Software Quality Analyst
TBO
02.2017 - 04.2020
- Conducted API QA testing and collaborated on AWS-based deployment testing for high-traffic platforms.
- Presented product demos and feature training to internal teams and clients.
- Led partner integrations and ensured compliance with functional and technical specs.
Software Testing Executive
VidyaTech Solutions Pvt. Ltd.
08.2015 - 02.2017
- Performed web, API, and database testing for business applications across verticals.
- Ensured end-to-end quality assurance with minimal post-production issues.
Education
MCA - Computer Application
SRM UNIVERSITY CHENNAI
Chennai05.2014
BCA - Computer Application
MDS UNIVERSITY AJMER
Ajmer06.2011
Higher Secondary School - undefined
Rajasthan Board
Rajasthan06.2008
Skills
SQL, XML, JSON, HTML
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Connectivity & Optimization Manager
EaseMyTrip
02.2024 - Current
Senior Associate – Business Intelligence & Customer Reporting
Mphasis Ltd.
11.2021 - 02.2024
Associate Team Lead – Quality & Business
Fareportal India Pvt. Ltd.
08.2021 - 10.2021
Business Analyst | Integration & Optimization Analyst
TBO
05.2020 - 08.2021
Business Analyst | Senior Software Quality Analyst
TBO
02.2017 - 04.2020
Software Testing Executive
VidyaTech Solutions Pvt. Ltd.
08.2015 - 02.2017
BCA - Computer Application
MDS UNIVERSITY AJMER
Higher Secondary School - undefined
Rajasthan Board
MCA - Computer Application
SRM UNIVERSITY CHENNAI