Utkarsh Srivastava
Associate Director, Head of Enterprise Sales & Inbound Sales
Bangalore
Summary
Results-driven Associate Director with 9 years of sales and operational experience, specializing in B2B and B2C Sales. Expert in creating and implementing strategies to boost sales, retention, and revenue growth. Skilled in sales strategy, client relationship, data analytics, team leadership, and cross-functional collaboration to enhance and deliver targeted marketing initiatives. Passionate about innovation and driving business success through exceptional customer engagement and sales execution.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Head of B2B Sales & Central Initiatives
Treebo Hotels
07.2021 - Current
- Implemented retention initiatives resulting in average 18% reduction in churn rate within first 6 months of onboarded account, leading to increased customer loyalty and repeat bookings
- Leveraged strategic insights from key industry events OTM and SATTE to enhance market positioning and partnership opportunities
- Developed and implemented targeted marketing strategies that significantly increased Travel Agent business from 80 lacs to 2 Cr
- Developed and executed upselling/cross-selling initiatives resulting in ~33% increase in revenue of B2B and TA sales channel, contributing ~25%to overall revenue growth.
- Implemented process improvements resulting in reduction in response time from 2 hours to 15 minutes by segmentation, leading to improved operational efficiency and customer satisfaction.
- Implemented training and RNR programs and performance metrics resulting in enhancing conversion and sustaining accounts.
- Developed and executed customer success strategies resulting in a12% increase in overall customer satisfaction as evidenced by guest feedback and online reviews.
Senior Manager, Assisted Sales
Treebo Hotels
10.2018 - 06.2021
- Increased overall sales contribution of helpline from 6% to 15% at company level by initiating outbound activities on drop-offs, solving answering and conversion%
- Played a key role in developing an internal SaaS tool for hotel booking management, resulting in a 30% reduction in operational costs
- Driving user retention & resurgence strategies by building a repeatable, and sustainable growth machine
- Built a 6 member team function to a 90 member team function in a span of 1 year post the pandemic
- Regulated blended team productivity at 30x+ to the payroll cost
- Maintained outstanding retention percentage by enhancing career development and analyzing team basis RAG report
Team Leader - Operations
Hinduja Global Solutions
09.2015 - 10.2018
- Handling Customer Excellence Team dedicated to enhance customer experience and to resolve critical escalation cases for Airtel Titanium customer base
- Connecting with circle heads and technical team to provide real-time resolution for escalated cases
- Averaged an 24 hour TAT on solving escalations by setting up Repeat Desk dedicatedly working for repeat callers
Education
Bachelor of Technology - Electronics And Communication Engineering
G.L. Bajaj Institute of Tech & Management
04.2011 - 01.2015
Skills
Client Relations & Retention
Certification
Leadership Empowerment And Development Program
Timeline
Leadership Empowerment And Development Program
01-2023
ITIL® 4 Foundation Certification Training Course
10-2021
Head of B2B Sales & Central Initiatives
Treebo Hotels
07.2021 - Current
Microsoft® Project 2013 Certification Training
09-2020
PMP® Certification Training Course
08-2020
Senior Manager, Assisted Sales
Treebo Hotels
10.2018 - 06.2021
Team Leader - Operations
Hinduja Global Solutions
09.2015 - 10.2018
Bachelor of Technology - Electronics And Communication Engineering
G.L. Bajaj Institute of Tech & Management
04.2011 - 01.2015
Languages
English
Hindi
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