Utkarsh Srivastava
Ghaziabad
Summary
SCM professional with experience in order to cash processes. Well-versed in order management,inventory management and 3PL/Transport planning . Agile and adaptable staff leader with team handling experience and motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to provide utmost customer service and achieve daily targets.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Genpact
11.2017 - Current
- Work on daily supply chain activities, including inventory control and logistics, shipping, and customer service
- Work with customer material planners and warehouse managers to agree delivery schedules and create plans to support on time delivery
- To make sure that trucks are utilized at utmost capacity with cost saving to the company
- Responsible to ensure the TAT of Order received is 100% to picking / Packing / dispatch
- Responsible for Inventory accuracy up to 99.9%
- Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals
- Daily tracking of Shortfall report, Pro-active stock movement as per demand to avoid stock outs
- Establish high standards for productivity, quality and customer service are achieved by peers
- Service Level: To Maintain Order Fill Rate at 98% and ORDD at 99%
- Weekly Review with Sales team and logistics team to plan orders for special sales, festival season and advertisements
- Ensure all SLA's are meet without fail and makes data driven decisions
Associate
Ciena India
06.2013 - 07.2015
- End to End order processing in ERP for telecom projects sold (from the receipt of purchase order from customer till invoicing)
- Checking details of PO before punching the Sales Order in system as example Name of our Business on the PO Type of Billing, Price Terms, Warranty Terms, Payment Terms Mode of Shipment, Bill to and Ship to address, Part Shipment Status, Sign and Stamp on the PO
- Read quote/proposal deeply and ensure entitlements are done with right level of details to ensure complete and correct PO creation for service project and ensure the correct warranty terms are captured in system
- Verify and entitle the BOM received for the True-up of the customers in timely manner to ensure Continuation of service
- On boarding new customers in oracle and Network Tracker
- Coordination with Program manager, MasterData team, and Services Commercial manager
- Send activation/renewal alerts according to the defined compliancy statements to ensure accurate and timely service initiation and purchase order invoicing
- Communication with Customer Service Managers for adding new customers in the system on time and ensure they have access to Ciena's portal
- Lead the team to success implementation of project and meeting timelines
- Gathering and Documenting requirements and issues from business users and working with IT for implementation
- Handling Projects on applications enhancements and meeting Project deadlines to deliver task on time & report progress to the management
- Application testing (UAT) on Business user end and flagging issues to IT
- Research in Oracle systems like customer terms, installed base, quoting application, service contracts, etc
- Preparing and updating Process document and Scope of work and Quality control matrix, action plan and providing feedback to the team for improvement
- Building a team environment that is focused on high performance and operational excellence
Associate
Corbus India Pvt. Ltd.
09.2011 - 04.2013
- Proactive Planning and liaising with subsidiaries and vendors to ensure sufficient material supply
- On Time delivery of parts from suppliers to customer…Delivery Management
- Working on plant shortage reports on daily/weekly basis
- Prioritizing /Expediting Critical parts at supplier end to meet immediate customer requirement
- Proactive identifications of potential problems/issues resulting reduction situations like shut down/showstoppers/work stoppage at customer end
- Liaison with Demand Planning/Forecasting Team to align schedules based on the customer needs
- Ensuring supplier meets all the shipping instructions before doing any shipment to Customer
- Providing tracking information to customers to keep them updated with the accurate dockside dates
- Working on Material transfer orders if supplier is not able to fulfill the customer demand as per the agreed timeline
Education
Executive Education Program in Supply Chain Management -
IIM Rohtak
Post Graduate Diploma in Management (PGDM) - Operations Management
IMT Ghaziabad
Bachelor of Business Administration -
Vinayaka Mission University
Salem, TNSkills
- Order/Warehouse Management
- Process Standardization
- Dispute Management
- People Management
- Transport Planning
- Contract Management
- Customer Relationship Management (CRM)
- Project management abilities
Personal Information
- Title: Assistant Manager- Operations
- Date of Birth: 10/21/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
Disclaimer
I, Utkarsh Srivastava, hereby declare that the information contained herein is true and correct to the best of my knowledge.
Languages
English
First Language
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager
Genpact
11.2017 - Current
Associate
Ciena India
06.2013 - 07.2015
Associate
Corbus India Pvt. Ltd.
09.2011 - 04.2013
Executive Education Program in Supply Chain Management -
IIM Rohtak
Post Graduate Diploma in Management (PGDM) - Operations Management
IMT Ghaziabad
Bachelor of Business Administration -
Vinayaka Mission University
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