Utkarsh Srivastava
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
9
9
years of professional experience
Work History
Community Manager
Awfis Space Solution Ltd.
04.2024 - Current
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Evaluated property conditions and recommended improvements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Facilitated workshops on community management best practices, sharing knowledge and skills with emerging community leaders.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Developed annual operating budgets and forecasts, as well as sales and marketing p
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Assistant Community Manager
Awfis Space Solutions Ltd.
03.2023 - Current
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from clients and kept meticulous records of delinquent accounts.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Assistant Manager
PVR Cinemas
03.2020 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strategy to increase sales and drive profits.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Food and Beverage Team Leader
Hyatt Centric
03.2018 - 12.2019
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
- Enhanced team productivity by providing consistent training and development opportunities.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Food and Beverage Associate
Ritz-Carlton
02.2017 - 04.2018
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
Food and Beverage Associate
Hyatt Regency
06.2015 - 09.2016
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Implemented inventory control measures, reducing waste and ensuring optimal stock levels for seamless service delivery.
- Increased beverage sales through expert product knowledge and suggestive selling techniques catered to individual tastespreferences.
Education
Bachelor of Science - Hotel Management
Heritage Institute of Hotel & Tourism
Agra, India 04.2001 -
High School Diploma -
St.Peter College
04.2001 -
Skills
Payment Processing
Property Management
Document Control
Website Management
Daily Operations Management
Customer Relationship Management
Financial budgeting and reporting
Vendor Management
Database Management
Teamwork and Collaboration
Personal Information
Date of Birth: 06/23/95
Timeline
Community Manager
Awfis Space Solution Ltd.
04.2024 - Current
Assistant Community Manager
Awfis Space Solutions Ltd.
03.2023 - Current
Assistant Manager
PVR Cinemas
03.2020 - 03.2023
Food and Beverage Team Leader
Hyatt Centric
03.2018 - 12.2019
Food and Beverage Associate
Ritz-Carlton
02.2017 - 04.2018
Food and Beverage Associate
Hyatt Regency
06.2015 - 09.2016
Bachelor of Science - Hotel Management
Heritage Institute of Hotel & Tourism
04.2001 -
High School Diploma -
St.Peter College
04.2001 -