Utkarsh Srivastava
Prayagraj
Summary
Dynamic Relationship Manager with a proven track record at Bandana Bank, excelling in client relationship management and solution selling. Adept at analyzing customer feedback to drive process improvements, I foster strong client loyalty and satisfaction through effective communication and training initiatives. Committed to optimizing service delivery and enhancing customer experiences.
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Insightful professional in financial services field, known for high productivity and efficient task completion. Possess specialized skills in market analysis, risk management, and client portfolio optimization. Excel in communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
3
3
years of post-secondary education
5
5
Certification
8
8
years of professional experience
Education
Bachelor of Science - Maths And Physics
Kanpur University
Prayagraj 08.2013 - 08.2016
Skills
- Client relationship management
- Solution selling
- Financial advising
- Service delivery optimization
- Customer feedback analysis
- Training and development
- Problem solving
- Effective communication
- New business development
- Public speaking
- Cash handling
- Loans
- Data analytics
- Team leadership
- Risk mitigation
- Customer service
- Product knowledge
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- IRDA
- PGDBO
Accomplishments
- Gold loan book growth award ICICI BANK AND AXIS BANK
- QUALIFIED TWO TIMES BBH IN A CIRCLE HDFC BANJ
- MDRT THAILAND HDFC BANK
- GOLD LOAN BOOK GROWTH AWARD IN HDFC BANK
Work History
Branch Sales Manager
Bandhan Bank
Prayagraj, Uttar pradesh
03.2024 - Current
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Interviewed, hired and developed team of [Number].
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Increased branch revenue by [Percentage]% through [Process].
- Provided coverage option information to assist clients in protecting assets.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Conducted research and identified market trends to develop better strategies for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
Relationship Banker
Hdfc bank
Lucknow , Uttar pradesh
09.2022 - 03.2024
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Followed up promptly with interested clients to close sales.
- Developed sales strategies to increase sales of insurance policies.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Finalized sales and collected necessary deposits.
- Negotiated contracts and terms of sale with potential customers.
Branch Relationship Banker
Axis bank
Sitapur, Uttar pradesh
09.2021 - 09.2022
- Built relationships with customers by learning about financial needs, understanding life events, and goals and following up through proactive outreach and appointments.
- Made introductions to partners to help meet customer's broader financial needs.
- Conducted needs-based conversations to identify customer credit, deposit, and investment requirements.
- Explained and demonstrated self-service mobile options to customers.
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Relationship Manager, Business Loan Group
ICICI Bank
Gola gokharanath, Uttar pradesh
03.2018 - 09.2021
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Affiliations
- MDRT THAILAND
- BBH IN A CIRCLE TWO TIMES
Timeline
Branch Sales Manager
Bandhan Bank
03.2024 - Current
Relationship Banker
Hdfc bank
09.2022 - 03.2024
Branch Relationship Banker
Axis bank
09.2021 - 09.2022
Relationship Manager, Business Loan Group
ICICI Bank
03.2018 - 09.2021
Bachelor of Science - Maths And Physics
Kanpur University
08.2013 - 08.2016