MS Dynamics
Utkarsh Tiwari
Senior Associate Business Development ( Sales & Marketing)
Kanpur, UP
Summary
Dynamic sales professional with a proven track record at Dsv Air and Sea Pvt Ltd, excelling in strategic selling and relationship management. Consistently exceeded sales targets through persuasive presentations and effective negotiation. Adept at CRM tools, driving lead generation, and fostering client loyalty, while enhancing operational efficiency and team productivity.
Overview
7
7
years of professional experience
1
1
Language
Work History
Senior Sales Associate
Dsv Air And Sea Pvt Ltd
01.2023 - Current
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Participated in trade shows, conferences, and networking events to generate leads and raise brand awareness within the industry.
- Negotiated contracts with clients that met both parties'' needs while maximizing profitability for the company.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Operations Associate
Dsv Air and Sea Pvt Ltd
04.2021 - 12.2022
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Followed shipping and receiving procedures for goods and materials.
- Conducted regular training sessions for new software tools, enhancing team productivity and operational efficiency.
Renewals Advisor
Max Bupa Health
09.2020 - 03.2021
Relationship Manager
Axis Bank
01.2019 - 09.2020
Education
Master Of Business Administration - Marketing Management
Sunrise University
Alwar, Rajasthan 07.2020
Bachelor Of Science - Engineering Physics
Sunrise University
Alwar, Rajasthan 05.2018
Skills
Sales planning
Referral generation
Territory expansion
Lead generation
CRM proficiency
Product knowledge
Marketing
Strategic selling
Sales presentations
Objection handling
Account development
Negotiation expertise
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Increased productivity number% by implementing several process improvements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Software
Interests
Sports
Travelling
Timeline
Senior Sales Associate
Dsv Air And Sea Pvt Ltd
01.2023 - Current
Operations Associate
Dsv Air and Sea Pvt Ltd
04.2021 - 12.2022
Renewals Advisor
Max Bupa Health
09.2020 - 03.2021
Relationship Manager
Axis Bank
01.2019 - 09.2020
Master Of Business Administration - Marketing Management
Sunrise University
Bachelor Of Science - Engineering Physics
Sunrise University