Utkarsh Mishra
Delhi
Summary
Results-driven Senior Content Strategist with over 10 years of experience in content strategy, research, and development. Skilled in delivering end-to-end content solutions, driving user success, and leveraging data-driven insights to align customer needs with business goals. Adept at fostering cross-functional collaboration, mentoring teams, and streamlining workflows using tools like Jira, Workfront, and Adobe Analytics. Recognized with multiple awards from current and former employers. Innovative contributions, with expertise in content writing, data insights, SEO, GenAI prompt writing, and content marketing. A passionate endurance athlete and outdoor enthusiast, bringing creativity and focus to every challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Content and Experience Strategist
Adobe
07.2023 - Current
- Led the end-to-end content cycle for Adobe HelpX, collaborating with global product and engineering teams to enhance customer-centric documentation, resolving up to 60% of customer issues.
- Established the "Brownbags" program, fostering cross-functional collaboration and concurrent learning, resulting in double-digit growth in team collaboration and efficiency.
- Developed and implemented analytics automated dashboards/reports, enhancing data-driven decision-making and reducing reporting time.
Content and Experience Strategist
Adobe
07.2021 - 07.2023
- Customer experience content writer; adept with Adobe Experience Manager tools; technical documentation from customer journey analysis to publishing; SSO; identity; Adobe Analytics.
Content and Community Lead
Adobe
11.2018 - 07.2021
- Documented complex identity solutions using AEM, simplifying processes, and enhancing user experience.
- Analyzed VOC insights and mapped customer journeys, developing customer-focused strategies that improved satisfaction rates.
- Mentored and supported teammates, fostering professional growth and collaboration.
Instructional Designer
NIIT Limited
12.2017 - 11.2018
- Demonstrated strong project management and people management skills by quickly adapting in a tricky environment.
- Worked with four different teams in different time zones to facilitate the end-to-end development and delivery of multiple e-learning courses.
- End-to-end delivery responsibility, 'Rising Star Awardee' within 5 months.
Senior Associate
Aon
09.2015 - 12.2017
- Prepare high-quality assessments, and build deeper knowledge about campus hiring through assessments.
- Facilitated ground-level surveys with Brands like OLA, Uber
Head of Technical Events
Equilibrio-Techfest, GGV
11.2013 - 01.2014
- At the age of 20, successfully Led a team of 150+ senior and junior members as the Head of technical events at National level technical festival for my university
Education
Bachelor of Technology - Mechanical Engineering
Guru Ghasidas Vishvavidyalay
Central University India05-2015
Skills
- Content strategy, customer journey mapping, VOC analysis, User experience
- Data and insights, Adobe Analytics, Google Search Analytics, Power BI
- Project management, Adobe Experience Manager, Jira, and Workfront
- Community management, Customer Empathy
- Instructional design, storyboarding
- SEO optimization, Web content management
- Cross-functional collaboration, Team leadership
Languages
- English, Full Professional
- Hindi, Native
Certification
- Design for Good by Bindi International
- Adobe Analytics Expert (ACE)
- "Be Genuine" Adobe Capabilities award
- "Star performer" NIIT
- Adobe Analytics Essentials (LinkedIn)
- Head of technical events (Equilibrio 2014)
Personal Achievements
- Adobe Smile Runathon Winner
- Podiums in multiple running and cycling events
- HDOR 4,500 km Cycling
- International Mathematics Olympiad Gold
Timeline
Senior Content and Experience Strategist
Adobe
07.2023 - Current
Content and Experience Strategist
Adobe
07.2021 - 07.2023
Content and Community Lead
Adobe
11.2018 - 07.2021
Instructional Designer
NIIT Limited
12.2017 - 11.2018
Senior Associate
Aon
09.2015 - 12.2017
Head of Technical Events
Equilibrio-Techfest, GGV
11.2013 - 01.2014
Bachelor of Technology - Mechanical Engineering
Guru Ghasidas Vishvavidyalay
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