UTKARSH VYAS

• OEM management.
• Collaborated with sales teams to develop strategies for increasing loan volume among new customers.
• Developed and maintained strong relationships with clients, resulting in increased customer satisfaction and loyalty.
• Provided exceptional customer service by addressing client inquiries promptly, resolving issues efficiently, and fostering trust with borrowers.
• Analyzed credit reports and financial information to make informed lending decisions for consumer loans.
• Managed a team of loan officers, providing guidance and support to ensure high levels of productivity and performance.
• Monitored market trends to identify opportunities for expanding product offerings or adjusting current products to meet changing demands.
• Manage cross sell products.
• Team leading and handling performance on daily basis.
  Assisted in the development of training programs to enhance employee skills and knowledge within the consumer lending department.
• Contributed to the development of internal policies and procedures related to consumer lending operations, ensuring consistency and adherence to industry best practices.
  
  

• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
• Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.

Reporting Manager

1. Arpit Kumar Gupta - 9601049674

2. Sumit Agrawal - 9893877152

Emp No. U03963

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Built diverse and consistent sales portfolio.