MS EXCEL
Utkarsha Marathe
Customer Support Executive
Dombivali
Summary
Experienced with team leadership and operational oversight. Utilizes effective communication and organizational skills to streamline processes and enhance team performance. Track record of maintaining high customer satisfaction and ensuring smooth day-to-day operations.
Overview
5
5
years of professional experience
3
3
Languages
Work History
In-seat Server -Client Relationship Representative
Legends
11.2023 - 02.2025
- Developed strong product knowledge to effectively answer guest inquiries about menu items and make recommendations.
- Balanced multiple tasks simultaneously while maintaining excellent attention to detail.
- Managed high-volume periods with ease, maintaining quality service under pressure.
- Navigated challenging situations calmly and professionally, prioritizing problem-solving over frustration.
- Resolved customer complaints promptly, demonstrating professionalism and empathy at all times.
Stand Lead (Store Manager)
Aramark
03.2022 - 11.2023
- Addressed customer concerns and resolved issues promptly, maintaining professionalism at all times.
- Identified opportunities for operational improvement through continuous evaluation of workflows; implemented changes that resulted in greater efficiency.
- Ensured timely response to guest inquiries and concerns by prioritizing tasks effectively during periods of high volume.
- Managed inventory and ensured adequate stock levels for uninterrupted service during peak times.
- Increased sales by effectively upselling food and beverage items to guests during events.
Loyalty Sales Consultant
Accor Plus
03.2020 - 05.2020
- Increased efficiency by implementing new processes and providing administrative support to management.
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Bachelor of Science - Zoology
Thakur College of Science And Commerce
Mumbai, India 06.2011 - 5 2014
Associate of Science - Science
JES Junior College of Science & Commerce
Mumbai, India 08.2009 - 5 2011
Secondary School Certificate -
St. Xavier's High School
Mumbai, India 04.2008 - 3 2009
MBA - Event Management And Public Relations
NAEMD
Mumbai, India11-2016
Skills
Guest relations
Software
Adobe Acrobat
MS Office
Interests
Photography
Photography
Freelance Photographer
Self-employed | Jan 2017 – October 2018
- Captured and edited professional portraits, event coverage, and travel photography
- Built a portfolio of over 500+ curated photographs on platforms like Instagram
Languages
English
Bilingual or Proficient (C2)
Timeline
In-seat Server -Client Relationship Representative
Legends
11.2023 - 02.2025
Stand Lead (Store Manager)
Aramark
03.2022 - 11.2023
Loyalty Sales Consultant
Accor Plus
03.2020 - 05.2020
Bachelor of Science - Zoology
Thakur College of Science And Commerce
06.2011 - 5 2014
Associate of Science - Science
JES Junior College of Science & Commerce
08.2009 - 5 2011
Secondary School Certificate -
St. Xavier's High School
04.2008 - 3 2009
MBA - Event Management And Public Relations
NAEMD
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