Utkarsha Nijap
Kalwa
Summary
Aligned with optimizing operational efficiency, ensuring compliance, enhancing client satisfaction, and driving team growth. The following goals are integral to the role and reflect the key priorities and outcomes.
Overview
7
7
years of professional experience
Work History
Senior Operations Analyst
Morningstar India Pvt Ltd
01.2024 - Current
- Take on a leadership role within the operations team, providing guidance and direction to junior analysts. Lead by example, instilling a culture of accuracy, accountability, and proactive problem-solving.
- Actively mentor junior team members, providing ongoing training, development, and support to enhance their skills and knowledge in portfolio reconciliation, client onboarding, and operational processes. Encourage a culture of continuous learning and professional development.
- Support the Operations Manager in the performance management process by providing feedback, setting development goals, and evaluating the performance of team members. Offer constructive feedback to foster individual growth and enhance team productivity.
- Encourage innovation and the implementation of best practices by coaching team members on process improvements. Lead the effort to automate manual processes, improve operational efficiency, and enhance the overall client experience.
- Foster collaboration between various departments, such as compliance, relationship management, IT, and finance, to improve the overall service delivery to clients. Ensure clear communication channels between teams to ensure that all processes are followed efficiently.
Operation Analyst
Morningstar India Pvt Ltd
01.2022 - 01.2024
- Oversee daily bank reconciliations for client accounts, ensuring the accurate matching of transactions, and resolving discrepancies. Ensure that all cash movements are correctly reflected in the system and provide timely resolutions for any variances.
- Oversee money in (client deposits) and money out (withdrawals, transfers) processes to ensure proper authorization, accuracy, and timely execution.
- Lead custodian reconciliation activities, ensuring that assets held by custodians align with internal records. Work closely with custodians to resolve discrepancies in a timely manner and escalate issues when necessary.
- Manage fee payment processes, ensuring that fees are accurately calculated, processed, and billed according to client agreements.
- Oversee the implementation of new financial products or services for clients on the wealth platform, ensuring smooth transitions and system integrations.
- Manage the process for asset setup, ensuring that all investments are properly recorded and set up in client portfolios.
- Manage the end-to-end process of onboarding new clients to the wealth platform. Coordinate with internal teams (legal, compliance, relationship management) to ensure a smooth and efficient onboarding experience.
Data Management Associate/Analyst
Morningstar India Pvt Ltd
01.2018 - 01.2022
- Conduct day-to-day management of multiple data processes by prioritizing and balancing competing client objectives.
- Import data from various custodians each day into Morningstar's portfolio management software systems.
- Reconcile position and cash account information for stocks, fixed income, mutual funds, warrants/rights, and REIT securities back to custodian import by troubleshooting data issues, identifying solutions, and resolving discrepancies by referencing data from different custody websites (TDA, SCH, Fidelity).
- Calculation and understanding in performing various corporate actions (splits, mergers, spin-offs, stock dividends, distributions) affect every portfolio.
- Assist the Team Lead in determining staff availability, daily workload schedules, monitoring project deadlines, verifying the accuracy of work performed, and recommending training to improve knowledge and efficiencies.
- Provide on-the-job training to new joiners and refresher training to existing staff, managing a team of new joiners, and taking care of their work allocation.
- Working on MIS (Morningstar Information System) - creating client setup on APL and MOP tools, which are linked to the Morningstar office (Morningstar Products).
- Assisting in project competition for Trade reconciliation project.
- Assisting in Account cleanup for 8000 plus accounts.
- Received Star of the Quarter and Month awards.
- Worked on RPA projects.
Education
MBA - Financial Management
NMIS University
01.2024
PGDM - Finance
Dr. V. N. Bedekar Institute of Management Studies
01.2018
Bachelors - Management Studies
S.K. Somaiya (Mumbai University)
01.2015
Skills
- Data reconciliation
- Financial analysis
- Team leadership
- Cross-department collaboration
Hobbies and Interests
Ideal for individuals who have a passion for financial operations and reconciliation, a strong interest in wealth management, and the drive to improve processes for greater efficiency.
Timeline
Senior Operations Analyst
Morningstar India Pvt Ltd
01.2024 - Current
Operation Analyst
Morningstar India Pvt Ltd
01.2022 - 01.2024
Data Management Associate/Analyst
Morningstar India Pvt Ltd
01.2018 - 01.2022
MBA - Financial Management
NMIS University
PGDM - Finance
Dr. V. N. Bedekar Institute of Management Studies
Bachelors - Management Studies
S.K. Somaiya (Mumbai University)
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