Utpal Chakraborty

• Develop and implement effective sales strategies for eBay and Amazon channels.
• Manage and optimize product listings on both platforms to maximize visibility and sales.
• Analyze market trends and competitor activities on these platforms to identify opportunities and threats.
• Work closely with marketing team to align sales strategies with marketing campaigns.
• Monitor and report on sales performance metrics, providing insights and recommendations for improvement.
• Collaborate with supply chain and logistics teams to ensure timely and accurate product availability and delivery.
• Foster strong relationships with key stakeholders within eBay and Amazon to stay updated on latest policies and features.
• Provide training and support to sales team on platform-specific best practices.
• Negotiate and manage contracts and agreements with third-party vendors or service providers related to these channels.
• Ensure compliance with all platform policies and guidelines, as well as company standards and regulations

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Assisted sales team with completing customer transactions and managing issues.
• Completed store opening and closing procedures by counting drawers and managing security.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Trained new associates in successful sales and performance strategies.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Strengthened performance by applying excellent program and project leadership skills.

Developed and implemented comprehensive strategies to increase sales and improve customer satisfaction.

• Drove the adoption of innovative technologies resulting in increased customer engagement levels.
• Maintained up-to-date knowledge of industry trends and developments related to products and services offered.
• Developed communication protocols between multiple departments in a timely manner.
• Conducted market research and analysis to develop new business opportunities.
• Established long-term relationships with key stakeholders to ensure successful project completion.
• Attending all local & international Sales procurement. Creating new corporate customer.

• Greet and welcome customers enter store, offering assistance with finding products and providing product knowledge.
• Assist customers in making purchasing decisions by understanding their needs and recommending suitable products.
• Ensure sales floor is tidy, well-stocked, and visually appealing, restocking shelves and organizing displays as needed.
• Conduct regular inventory checks and report any stock discrepancies to management.
• Handle customer queries and complaints with positive and problem-solving approach.
• Stay informed about ongoing promotions, new products, and store policies to provide accurate information to customers.