UTPAL KOLEY
Kolkata
Summary
Dynamic General Manager with a proven track record at Anchaviyo Resort by Zuper, enhancing guest satisfaction through innovative technology and training. Expert in revenue growth strategies and staff development, achieving 18% growth in GOP. Adept at fostering team engagement and implementing sustainable practices for operational excellence. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
General Manager
Anchaviyo Resort by Zuper
Wada,Palghar
04.2025 - Current
- Revamped guest journey, increasing satisfaction by 95% through technology and training.
- Oversaw daily operations to ensure exceptional guest experiences at luxury resort.
- Managed staff recruitment, training, and performance evaluations for optimal team performance.
- Launched real-time service feedback systems and SOPs for immediate issue resolution.
- Implemented dynamic pricing strategy, achieving 18% growth in GOP within two quarters.
- Piloted green initiatives including solar energy, waste segregation, and eco-wedding protocols.
- Delivered over 18 bespoke weddings and corporate events, surpassing seasonal revenue goals.
- Enhanced operational agility among 283 team members via cross-training modules.
- Oversaw daily operations to maintain exceptional guest experiences at luxury resort.
- Managed recruitment, training, and performance evaluations to optimize team effectiveness.
Director – Food & Beverage Service & Production
Vedic Village Spa Resort,Kolkata
Kolkata
07.2018 - 04.2025
- Company Overview: Eco-boutique destination with 350 rooms, 15 venues, and wellness-focused luxury
- Spearheaded a remarkable 27% increase in Food & Beverage revenue by conceptualizing and executing innovative themed pop-up experiences, curated brunch trails, and exclusive chef’s table events, effectively enhancing guest engagement, driving higher average spends, and positioning the property as a culinary destination of choice.
- Achieved significant reduction in beverage costs to consistently maintain at or below 15% through the implementation of advanced inventory control systems, rigorous consumption analysis, strategic vendor re-alignment, and negotiation, resulting in optimized cost efficiency without compromising product quality or guest satisfaction.
- Developed and standardized comprehensive, property-wide Standard Operating Procedure (SOP) manuals, meticulously tailored to uphold and unify exceptional service standards and operational consistency across seven diverse restaurants and ten event venues, thereby elevating guest experiences and streamlining staff training protocols.
- Successfully orchestrated and managed an extensive portfolio of high-profile events, including exclusive celebrity gatherings, destination weddings with intricate cultural and logistical requirements, and large-scale corporate conferences, ensuring flawless execution, impeccable guest service, and enhanced brand prestige.
- Provided dedicated mentorship and leadership development for emerging Food & Beverage leaders within the organization, fostering a culture of growth and excellence that resulted in the promotion of eight junior managers to key executive-level positions across the hospitality group, thereby strengthening the leadership pipeline and sustaining long-term organizational success.
- Eco-boutique destination with 350 rooms, 15 venues, and wellness-focused luxury
- Developed strategic plans aligning with corporate objectives and market trends.
- Led cross-functional teams to enhance collaboration and project delivery.
Assistant Food & Beverage Manager
Ramada Plaza by Wyndham JHV
Varanasi
04.2017 - 07.2018
- Directed food and beverage operations across six outlets, four outdoor venues, and multiple banquet spaces, managing over 1,400 daily covers.
- Coordinated seamless service delivery while optimizing staff scheduling during peak periods.
- Launched 'Tadka,' a unique dining concept in Varanasi, gaining rapid recognition for culinary excellence.
- Pioneered 'Day out with Food' initiative, merging daytime activities with curated dining experiences.
- Enhanced audit processes across all F&B outlets to ensure compliance with corporate standards.
- Implemented targeted KPIs to strengthen corporate client engagement and foster repeat bookings.
- Assisted in daily operations management to ensure efficient service execution.
- Maintained exceptional quality standards and guest satisfaction throughout operations.
F&B Service Operational Managerger
Hotel Hindusthan International
Varanasi
04.2011 - 04.2017
- Managed public relations, branding, government liaison, and event partnerships for HHI Groups of Hotels.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Hosted culinary events city-wide, enhancing brand visibility and attracting increased foot traffic.
- Achieved multiple 'Best Department' awards across hotel group for excellence in service delivery.
Sr. Captain
Ramada Plaza JHV
Varanasi
01.2009 - 01.2011
- Supervised daily operations of dining and bar services to maintain high service standards.
- Trained and mentored junior staff in adherence to service protocols.
- Ensured compliance with health and safety regulations across all service areas.
F&B Service Supervisor
Majestic Park Plaza (Sarovar Hotels)
Ludhiana
01.2007 - 01.2009
- Supervised daily operations to maintain high service quality and operational efficiency.
- Trained team members on customer service protocols and adherence to company policies.
Education
Travel & Tourism Management -
Mahatma Gandhi Kashi Vidyapith
Varanasi12.2016
Diploma in Hotel Management, Catering Technology & Applied Nutrition - Tourism And Hotel Management
IHM Kolkata
IHM Taratala12.2007
Bachelor of Arts (B.A.) - Arts
University of Kolkata
Kolkata12.2007
Skills
- Hotel operations strategy
- Guest experience management
- Revenue growth strategies
- Operations oversight
- Staff recruitment and training
- Standard operating procedures (SOP) development
- Event management and execution
- P&L management
- Luxury food and beverage leadership
- Menu engineering and design
- Revenue optimization techniques
- Yield management strategies
- Experiential event planning
- Brand reputation enhancement
- Leadership development initiatives
- Team engagement strategies
- Cost control measures
- Inventory management systems
- Procurement strategy development
- Quality assurance processes
- Audit compliance and oversight
- Sustainability integration practices
- Green operations initiatives
- Hotel pre-opening planning
- Renovation project management
- CAPEX oversight and planning
- Effective communication skills
- Problem-solving techniques
- Mentorship and coaching programs
- Cross-functional collaboration strategies
Certification
- Certified Revenue Management Executive (CRME), HSMAI, 2024
- Green Hotel Operations & Sustainability, GreenKey Global, 2024
- Hospitality Leadership & Service Innovation, Cornell University, 2023
- Digital Transformation in Tourism, Harvard Online, 2023
- Guest Complaint Handling | OSHA Compliance | FSSAI & Fire Safety
- Industrial Training: Hotel Sun-n-Sand, Shirdi
- Specialization Training: Majestic Park Plaza, Ludhiana
Timeline
General Manager
Anchaviyo Resort by Zuper
04.2025 - Current
Director – Food & Beverage Service & Production
Vedic Village Spa Resort,Kolkata
07.2018 - 04.2025
Assistant Food & Beverage Manager
Ramada Plaza by Wyndham JHV
04.2017 - 07.2018
F&B Service Operational Managerger
Hotel Hindusthan International
04.2011 - 04.2017
Sr. Captain
Ramada Plaza JHV
01.2009 - 01.2011
F&B Service Supervisor
Majestic Park Plaza (Sarovar Hotels)
01.2007 - 01.2009
Travel & Tourism Management -
Mahatma Gandhi Kashi Vidyapith
Diploma in Hotel Management, Catering Technology & Applied Nutrition - Tourism And Hotel Management
IHM Kolkata
Bachelor of Arts (B.A.) - Arts
University of Kolkata
Languages
- English
- Hindi
- Bengali
- Marathi
- Odiya
Awards
- Best Revenue Achiever, 2024–25, Vedic Village Spa Resort
- Highest Revenue Performer, 2023–24, Luxury Resort Category, East India
- Best Head of Department, 2021–22, Vedic Group of Hotels
- Best Banquet Manager, 2014–15, HHI Group
- Best Assistant Restaurant Manager, 2012–13, HHI Group
- Best F&B Executive, 2011–12, HHI Group
- Best Supervisor, 2010–11, Ramada Plaza JHV
- Best Service Trainee, 2006–07, Majestic Park Plaza
Key Impact Metrics
- Achieved a remarkable 27% revenue uplift at Vedic Village Spa Resort by designing and implementing innovative food and beverage strategies coupled with immersive and culturally resonant guest events, which significantly enhanced customer engagement and maximized incremental revenue streams.
- Drove a transformative 95% increase in overall guest satisfaction scores at Anchaviyo Resort through the deployment of cutting-edge technology solutions that enabled personalized, real-time service models, ensuring consistently memorable and seamless guest experiences across all F&B outlets and events.
- Delivered an impressive 18% growth in Gross Operating Profit (GOP) margins by meticulously targeting cost optimization initiatives, streamlining vendor negotiations, and enhancing operational efficiencies—achieved without compromising on the high standards of guest service or quality, thereby reinforcing sustainable profitability.
- Provided visionary leadership to a diverse and dynamic workforce of over 283 associates, successfully cultivating a high-performance service culture grounded in continuous learning, employee empowerment, and robust leadership development pipelines, which translated into improved team morale, productivity, and guest-centric service delivery.
- Spearheaded the flawless execution of more than 2,000 large-scale weddings, conferences, and MICE events, meticulously orchestrating every detail to ensure world-class quality and client satisfaction, thereby generating substantial multimillion-rupee incremental revenue and establishing a reputation for excellence in luxury event management.
- Honoured with prestigious accolades such as Best Revenue Achiever (2024–25) and Highest Revenue Performer (2023–24) among East-India luxury resorts, recognizing outstanding contributions to financial performance, strategic innovation, and exemplary leadership in the highly competitive hospitality sector.
Personal Information
- Father's Name: Mr. S.C. Koley
- Date of Birth: 11/14/84
Core Leadership Competencies
- Hotel Operations Strategy & P&L Management
- Luxury F&B Leadership & Menu Engineering
- Revenue Optimization & Yield Management
- Experiential Events (Weddings, MICE, Retreats)
- Guest Experience & Brand Reputation Enhancement
- Leadership Development & Team Engagement
- Cost Control, Inventory, and Procurement Strategy
- SOP Development, Quality Assurance & Audit
- Sustainability Integration & Green Operations
- Hotel Pre-opening, Renovation & CAPEX Oversight
Languages
- English
- Hindi
- Bengali
- Marathi
- Odiya
Awards
- Best Revenue Achiever, 2024–25, Vedic Village Spa Resort
- Highest Revenue Performer, 2023–24, Luxury Resort Category, East India
- Best Head of Department, 2021–22, Vedic Group of Hotels
- Best Banquet Manager, 2014–15, HHI Group
- Best Assistant Restaurant Manager, 2012–13, HHI Group
- Best F&B Executive, 2011–12, HHI Group
- Best Supervisor, 2010–11, Ramada Plaza JHV
- Best Service Trainee, 2006–07, Majestic Park Plaza
Key Impact Metrics
- Achieved a remarkable 27% revenue uplift at Vedic Village Spa Resort by designing and implementing innovative food and beverage strategies coupled with immersive and culturally resonant guest events, which significantly enhanced customer engagement and maximized incremental revenue streams.
- Drove a transformative 95% increase in overall guest satisfaction scores at Anchaviyo Resort through the deployment of cutting-edge technology solutions that enabled personalized, real-time service models, ensuring consistently memorable and seamless guest experiences across all F&B outlets and events.
- Delivered an impressive 18% growth in Gross Operating Profit (GOP) margins by meticulously targeting cost optimization initiatives, streamlining vendor negotiations, and enhancing operational efficiencies—achieved without compromising on the high standards of guest service or quality, thereby reinforcing sustainable profitability.
- Provided visionary leadership to a diverse and dynamic workforce of over 283 associates, successfully cultivating a high-performance service culture grounded in continuous learning, employee empowerment, and robust leadership development pipelines, which translated into improved team morale, productivity, and guest-centric service delivery.
- Spearheaded the flawless execution of more than 2,000 large-scale weddings, conferences, and MICE events, meticulously orchestrating every detail to ensure world-class quality and client satisfaction, thereby generating substantial multimillion-rupee incremental revenue and establishing a reputation for excellence in luxury event management.
- Honoured with prestigious accolades such as Best Revenue Achiever (2024–25) and Highest Revenue Performer (2023–24) among East-India luxury resorts, recognizing outstanding contributions to financial performance, strategic innovation, and exemplary leadership in the highly competitive hospitality sector.
Personal Information
- Father's Name: Mr. S.C. Koley
- Date of Birth: 11/14/84
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