Hi, I’m
UTPAL KOLEY
General Manager
Palghar,MH
Summary
A strategic, visionary, and award-winning hospitality leader with over 19 years of demonstrated operational excellence spanning landmark luxury resorts, premium hotels, and dynamic, high-performing teams. Possesses deep expertise in crafting unparalleled luxury guest experiences, driving substantial food and beverage revenue growth, and orchestrating seamless large-scale operations and high-impact event monetization. Renowned for a consistent track record of exceeding ambitious revenue targets by leveraging innovative strategies, cutting-edge technology, and immersive guest engagement initiatives that elevate brand positioning and profitability. A passionate architect of future-ready, resilient service teams—focused on talent development, leadership cultivation, and fostering a culture of excellence and accountability. Celebrated across the industry and recognized with prestigious national and brand-specific honours, including titles such as Highest Revenue Achiever and Best Hospitality Leader of the Year, reflecting unparalleled contributions to operational success and strategic innovation. A transformational thinker and change agent, driven by a genuine passion for pioneering hospitality innovations, empowering people, and championing sustainable tourism practices that align profitability with environmental stewardship and community enrichment.
Customer-oriented General Manager with 19 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
years of professional experience
4
Certifications
5
Languages
Work History
Zuper Group of Hotels & Resorts
General Manager
04.2025 - Current
Job overview
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
Vedic Village Spa Resort
Director – Food & Beverage
07.2018 - 04.2025
Job overview
- Spearheaded a remarkable 27% increase in Food & Beverage revenue by conceptualizing and executing innovative themed pop-up experiences, curated brunch trails, and exclusive chef’s table events, effectively enhancing guest engagement, driving higher average spends, and positioning the property as a culinary destination of choice.
- Achieved significant reduction in beverage costs to consistently maintain at or below 15% through the implementation of advanced inventory control systems, rigorous consumption analysis, strategic vendor re-alignment, and negotiation, resulting in optimized cost efficiency without compromising product quality or guest satisfaction.
- Developed and standardized comprehensive, property-wide Standard Operating Procedure (SOP) manuals, meticulously tailored to uphold and unify exceptional service standards and operational consistency across seven diverse restaurants and ten event venues, thereby elevating guest experiences and streamlining staff training protocols.
- Successfully orchestrated and managed an extensive portfolio of high-profile events, including exclusive celebrity gatherings, destination weddings with intricate cultural and logistical requirements, and large-scale corporate conferences, ensuring flawless execution, impeccable guest service, and enhanced brand prestige.
- Provided dedicated mentorship and leadership development for emerging Food & Beverage leaders within the organization, fostering a culture of growth and excellence that resulted in the promotion of eight junior managers to key executive-level positions across the hospitality group, thereby strengthening the leadership pipeline and sustaining long-term organizational success.
- Eco-boutique destination with 350 rooms, 15 venues, and wellness-focused luxury
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Ramada Plaza by Wyndham JHV
Assistant Food & Beverage Manager
04.2017 - 07.2018
Job overview
- Directed comprehensive Food & Beverage operations spanning six diverse outlets, four outdoor lawn venues, and multiple banquet spaces, expertly managing a high-volume capacity of over 1,400 daily covers. This involved coordinating seamless service delivery across all points of sale, optimizing staff scheduling, and maintaining exceptional standards of quality and guest satisfaction even during peak periods.
- Played a pivotal leadership role in the successful launch of “Tadka,” an innovative and culturally inspired dining concept in Varanasi, which quickly gained recognition for its unique culinary offerings and experiential dining ambience. Additionally, pioneered the introduction of the city’s first “Day out with Food” initiative, integrating engaging fun-filled daytime activities with curated food experiences—creating a new segment of leisure dining that enhanced guest engagement and diversified the property’s revenue streams.
- Strengthened organizational compliance and operational excellence by rigorously enhancing audit processes across all F&B outlets, ensuring adherence to stringent corporate standards, food safety regulations, and quality benchmarks. Concurrently, bolstered corporate client engagement by implementing targeted KPIs, fostering stronger business relationships, and driving repeat event bookings through personalized service, timely communications, and consistent delivery of superior hospitality experiences.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
Hotel Hindusthan International
F&B Operations Manager
04.2011 - 04.2017
Job overview
- Managed PR, branding, government liaison, and event partnerships.
- Hosted city-wide culinary events, boosting footfall and brand recognition.
- Won multiple “Best Department” accolades across the group.
- HHI Groups of Hotels
- Early Career
- Sr. Captain – Ramada Plaza JHV, Varanasi | 2009 – 2011
- F&B Supervisor – Majestic Park Plaza (Sarovar Hotels), Ludhiana | 2007 – 2009
Education
Mahatma Gandhi Kashi VidyapithVaranasi
from Travel & Tourism Management
01.2016
University Overview
Specialized in tourism management, destination marketing, sustainable tourism, and socio-economic impacts of travel.
IHM KolkataKolkata
Diploma from Hotel Management, Catering Technology & Applied Nutrition
01.2007
University Overview
Comprehensive training in hospitality operations, culinary arts, food safety, nutrition, and guest service management.
University of KolkataKolkata
Bachelor of Arts (B.A.)
01.2007
University Overview
Focused on critical thinking, communication, and cultural studies to enhance interpersonal and guest engagement skills.
Skills
Hotel Operations Strategy & P&L Management
Certification
Digital Transformation in Tourism – Harvard Online – 2023
AWARDS & ACCOLADES
Best Revenue Achiever – 2024–25 (Vedic Village Spa Resort), Highest Revenue Performer – 2023–24 (Luxury Resort Category, East India), Best Head of Department – Vedic Group of Hotels (2021–22), Best Banquet Manager – HHI Group (2014–15), Best Assistant Restaurant Manager – HHI Group (2012–13), Best F&B Executive – HHI Group (2011–12), Best Supervisor – Ramada Plaza JHV (2010–11), Best Service Trainee – Majestic Park Plaza (2006–07)
Timeline
General Manager
Zuper Group of Hotels & Resorts
04.2025 - Current
Director – Food & Beverage
Vedic Village Spa Resort
07.2018 - 04.2025
Assistant Food & Beverage Manager
Ramada Plaza by Wyndham JHV
04.2017 - 07.2018
F&B Operations Manager
Hotel Hindusthan International
04.2011 - 04.2017
IHM Kolkata
Diploma from Hotel Management, Catering Technology & Applied Nutrition
University of Kolkata
Bachelor of Arts (B.A.)
Mahatma Gandhi Kashi Vidyapith
from Travel & Tourism Management