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Utsav Fadia
Relationship Manager - Cash Management Services
Ahmedabad,GJ
Summary
After working and knowing the ground realty over a decade, looking forward to work with a role where I can drive business with the experience I possess. After couple of years knowing the company modus operandi would like to see myself in Zonal Head’s position where I can manage the entire Zone with the capability I possess.
Dynamic employee with a proven track record at ICICI Bank Limited and other past companies, excelling in sales of cash management system and API integration. Recognized for driving sales growth and building strong client relationships, achieving top performance ratings. Adept at problem-solving and customer analysis, consistently delivering tailored solutions that enhance client satisfaction and loyalty.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Relationship Manager
ICICI Bank Limited
03.2022 - Current
- Established strong connections with Account Manger, Regional Head and Zonal Head within TXB along with retail branch seniors.
- Promoted Digital Banking within branches which can reduce bandwidth of branch employee.
- Identifying and acquiring new clients within TXB department.
- Managed payment and collection business for BBG, MNC, CMD, LCG, NBFC, GCG and SRSG Transaction Banking Group for Ahmedabad Region.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Given various training for CMS product to various team’s within ICICI Bank employees for better sales of CMS Products.
- Conducted workshop at client premises to increase the product awareness and penetration which resulted in CASA/MIB/MAB.
- Managed Gujarat Zone CMS MIS for 3 years.
- Drove various product such as Tax ( Bulk GST & Indirect Tax ), IPS, Composite Payments API, UPI API( UPI 1.0, UPI 2.0 and UPI Mandate ) and Collection API.
- Responded to customer transactional queries and resolved complaints to establish trust and increase satisfaction.
Area Head – GIB Solution Sales
HDFC Bank
06.2018 - 03.2022
- Managed payment business for bank across Ahmedabad and North Gujarat.
- Led sales lifecycle, including lead generation, prospecting, pitching, negotiation, and closure.
- Collaborated with Retail Branch Banking seniors to drive business growth in payment services.
- Oversaw a range of products including Payment Gateway, UPI, wallets, POS, and cash management services.
- Specialized in managing portfolios for education and government merchants.
- Consistently achieved performance targets, receiving top ratings as Exceptional Contributor for two consecutive years.
Manager- Business Development/ Sales
Mobikwik (One Mobikwik Systems Pvt Ltd)
05.2017 - 06.2018
- Achieved online sales growth across Ahmedabad, focusing on automobiles, F&B, petrol pumps, and government sectors.
- Onboarded merchants and users while providing education and grievance resolution support.
- Managed account services to drive transaction growth through Mobikwik wallet.
- Led a team to ensure milestone achievement within set timelines.
- Oversaw pre- and post-sales services for new and existing clients.
- Executed strategic business development activities to enhance market presence.
- Negotiated competitive margins with merchants on sourced products.
Deputy Manager- Corporate Sales
99acres.com (Info Edge India Ltd.)
01.2016 - 05.2017
- Worked majorly with premium real estate brokers and builders. Sold them online subscriptions which can get better leads for the business.
- Acquired new clients from Thane Market while managing existing portfolio.
- Achieved sales targets through effective forecasting and planning.
- Serviced key accounts to optimize client ROI.
- Generated additional revenue from existing accounts through strategic initiatives.
- Analyzed client responses to enhance service delivery.
- Resolved client grievances and issues to maximize satisfaction.
- Increased market penetration and engagement levels with clients.
- Coordinated with technical and backend teams to ensure successful project completion.
Account Manager
Magicbricks Realty Services Ltd. (Times Internet Ltd.)
01.2015 - 01.2016
- Worked majorly with real estate brokers and sold them online subscriptions which can get better leads.
- Executed client acquisition strategies to enhance market penetration and engagement levels.
- Coordinated with teams to ensure successful completion of key accounts projects.
- Retained and upgraded services for existing clients to maximize satisfaction and loyalty.
- Managed timely retention and service upgrades for active, lapsed, and lost clients.
- Gathered regular feedback from clients to ensure high satisfaction levels.
- Resolved client queries promptly to maintain strong relationships.
Business Development Executive
Rubik Infotech Pvt Ltd
07.2014 - 03.2015
- Executed client acquisition strategies to expand customer base.
- Conducted door-to-door corporate sales marketing to identify new clients.
- Facilitated meetings to establish objectives and track progress.
- Acted as liaison between clients and company management to enhance relationships.
- Managed technical teams, ensuring positive project completion through guidance and coordination.
- Developed customer interaction processes, identifying new projects for company growth.
Business Development Associate
OpenXcell Technolabs Pvt Ltd
01.2014 - 06.2014
- Executed international business development initiatives to expand market presence.
- Cultivated partnerships and strategic alliances to enhance growth opportunities.
- Managed client interactions and follow-ups to ensure satisfaction and retention.
- Coordinated project distribution to optimize resource utilization.
- Developed relationship management strategies to strengthen client connections.
- Directed public relations efforts to boost brand visibility and reputation.
- Established systems for continuous improvement in client engagement practices.
Education
Post Graduate Programme in Management -
ICFAI Business School
Pune 04.2001 -
Bachelor of Commerce -
Ahmedabad University
Ahmedabad 04.2001 -
12th -
St Kabir School
Ahmedabad 04.2001 -
10th -
St Kabir School
Ahmedabad 04.2001 -
Skills
Customer relationships
Interests
Timeline
Relationship Manager
ICICI Bank Limited
03.2022 - Current
Area Head – GIB Solution Sales
HDFC Bank
06.2018 - 03.2022
Manager- Business Development/ Sales
Mobikwik (One Mobikwik Systems Pvt Ltd)
05.2017 - 06.2018
Deputy Manager- Corporate Sales
99acres.com (Info Edge India Ltd.)
01.2016 - 05.2017
Account Manager
Magicbricks Realty Services Ltd. (Times Internet Ltd.)
01.2015 - 01.2016
Business Development Executive
Rubik Infotech Pvt Ltd
07.2014 - 03.2015
Business Development Associate
OpenXcell Technolabs Pvt Ltd
01.2014 - 06.2014
Post Graduate Programme in Management -
ICFAI Business School
04.2001 -
Bachelor of Commerce -
Ahmedabad University
04.2001 -
12th -
St Kabir School
04.2001 -
10th -
St Kabir School
04.2001 -
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